Bancroft duplication services e-commerce policy

About the policy

The Bancroft Library supports research, teaching, scholarship, and creative endeavors involving the use of materials from our collections. We provide a variety of duplication and permission services to meet the needs of our researchers and loan to cultural institutions for exhibitions. Please see our Duplication Services page for more information.

For questions about orders, charges, or general customer service, please use one of these methods to contact us:
510-642-3781 (Administrative Office)

Delivery policy

Bancroft digital duplication requests are delivered via download only. Paper photocopies are delivered via pick-up or U.S. mail.

Cancellation policy

Researchers may cancel their requests for duplication and/or permission until payment has been received by The Bancroft Library. Once payment has been received, Bancroft staff process the request, including sending the material out to vendors to be digitized. A refund may be issued only in the event of a technical problem with the completed order (for example, corrupted digital file or torn photocopies). We regret that we cannot issue refunds if researchers decide that they no longer want or need the service. Please allow a minimum of 45 business days to complete all digital orders and permission requests.

How the Library and UC Berkeley protect your personal information


Please retain a copy of your transaction receipt, which will help us investigate and analyze any problems with a transaction, and expedite a resolution.