Alma/UC Library Search Problem Reporting Pathways for Library Staff

If the problem is replicable and not the result of user error, report it using one of the following avenues:

• Issues with electronic resources (e.g. e-resource not working, missing resources, incorrect links, proxy issues): eproblem@library.berkeley.edu
• Issues with a bibliographic record (typo, call number issue, etc.): Badcat
• Specific, replicable “bug” in the software (e.g. something in UC Library Search is broken, missing, or incorrect): helpbox-library@berkeley.edu
• If you would like to share a general idea to improve UC Library Search (e.g. an enhancement, a frustration, a comment, or a question about how something in UC Library Search works): Issues + Ideas Tracker
• Patrons may report issues or send comments UC Library Search Feedback Form.

Resources:

• Ex Libris Status page, to ensure the system is available. (We are Alma NA07 Primo VE NA07 environment)
• UC Library Search Staff FAQ
• UC Library Search user guide
• FAQs for the public 
• Introduction to UC Library Search for Library Staff (formerly Cheat Sheet)
• Ex Libris’ Primo VE documentation
• ExLibrisLibGuide 
• Ex Libris help for end users

1. Clear your browser cache and open a new browser
2. Try to reproduce the issue
3. Consult with Alma documentation
4. Consult with your supervisor
5. Together, reach out to the Functional Lead in the area:

• Acquisitions, Cataloging, Metadata, Resource Management issues or questions, email: csdhelp@berkeley.edu
• ERU issues or questions, email: eproblem@library.berkeley.edu
• Fulfillment, Circulation, Resource Sharing/ILL issues or questions:
  Fulfillment issue reporting form
• Analytics issues or questions: Alma Analytics listserv
• If the issue does not fall into the path above, submit a ticket to Library IT: helpbox-library@berkeley.edu