lThis regularly updated page details open and resolved cases with ExLibris related to Alma and Primo VE functionality. If you have a question related to any of the cases below, please submit a ticket to helpbox-library@berkeley.edu.
Open Cases
| Case number | Case subject | Case Status | Product | Priority | Date opened |
|---|---|---|---|---|---|
| 6913359 | UC Library Search: Persistent filters return "No records" after lapse of time | Pending – Development | Primo | Medium | 10/3/2023 |
| 6961435 | Alma: navigation/display error with vernacular script | Pending | Alma | Medium | 11/17/2023 |
| 06964229 | Cannot export list of Holdings of Related Records to Excel | Update Received | Alma | Medium | 11/21/2023 |
| 07011537 | AFN digitization copyright clearance | Update Received | Alma | Medium | 1/9/2024 |
| 07056846 | Courtesy letter preview not displaying in configuration menu | Update Received | Alma | Medium | 2/21/2024 |
| 07077375 | Preferred name fields in external accounts not being updated | Update Received | Alma | Medium | 3/4/2024 |
| 07078954 | Marc21HoldingResequenceTask question | Pending - Customer Input | Alma | Medium | 3/6/2024 |
Resolved Cases
| Case number | Case subject | Case Status | Product | Priority | Date opened | Date Closed |
|---|---|---|---|---|---|---|
| 06963139 | "Author" field not populating in Alma Borrowing Requests | Closed | Primo | High | 11/20/2023 | 4/17/2024 |
| 6446415 | "brief record" warning during serials receiving | Closed | Alma | Medium | 7/21/2022 | 11/29/2022 |
| 5776157 | 01UCS_BER - fiscal year question | Closed | Alma | Medium | 8/16/2021 | 9/6/2021 |
| 07026881 | A-Z list in Primo VE analytics | Closed | Alma | Medium | 1/24/2024 | 1/29/2024 |
| 6431791 | AcqWorkOrder settings | Closed | Alma | Medium | 7/6/2022 | 9/12/2022 |
| 6320071 | Add DELETE_INVOICE_LINE to Invoice Operator role | Closed | Alma | Medium | 3/22/2022 | 3/24/2022 |
| 6411256 | Add local bib parameter in Analytics | Closed | Alma | Medium | 6/15/2022 | 7/19/2022 |
| 6381084 | Add local parameters for bibs and holdings | Closed | Alma | Medium | 5/16/2022 | 6/8/2022 |
| 6456950 | Add local parameters to Analytics | Closed | Alma | Medium | 8/1/2022 | 8/5/2022 |
| 6462510 | Add migrated PO lines without transactions to Analytics | Closed | Alma | Medium | 8/5/2022 | 8/11/2022 |
| 6904241 | Additional role to Overlap Analysis tool | Closed | Alma | Medium | 9/25/2023 | 10/11/2023 |
| 5299903 | AFN borrowing request not matching item on pick from shelf list (UCB) | Closed | Alma | Medium | 10/22/2021 | 1/25/2023 |
| 5398533 | AFN pickup location drop-down not populating | Closed | Alma | High | 9/28/2021 | 10/14/2021 |
| 6957403 | Allocation balances incorrect in Alma | Closed | Alma | Medium | 11/14/2023 | 4/3/2024 |
| 6289499 | Alma Analytics does not always seem to reflect recent data updates for item records | Closed | Alma | Medium | 2/23/2022 | 6/21/2022 |
| 6570223 | Alma Analytics Unable to Export at UC Berkeley | Closed | Alma | High | 11/19/2022 | 11/22/2022 |
| 6674587 | Alma appears to be down for UC Berkeley | Closed | Alma | System Down | 3/1/2023 | 3/2/2023 |
| 5307917 | Alma creating multiple AFN accounts for user | Closed | Alma | High | 10/25/2021 | 1/25/2022 |
| 6555028 | Alma import job stuck in status "Finalizing" since 1:00pm yesterday | Closed | Alma | Medium | 11/4/2022 | 1/13/2023 |
| 6674565 | Alma ledgers missing | Closed | Alma | High | 3/1/2023 | 3/2/2023 |
| 5776097 | Alma not processing NCIP messages from Caiasoft to check in items in Alma that are checked in via Caia | Closed | Alma | High | 8/16/2021 | 9/15/2021 |
| 6907481 | Alma's search criteria selections go blank when toggling between IZ and NZ in the staff search | Pending – Development | Alma | Medium | 9/27/2023 | 2/8/2024 |
| 5301756 | alphabetical_sort_pickup_inst_lib parameter defect | Closed | Primo | Medium | 5/7/2021 | 2/28/2023 |
| 6858873 | Assistance with electronic collection selection and activation | Closed | Alma | Medium | 8/21/2023 | 10/21/2023 |
| 5751347 | Barcodes not updated in import profiles | Closed | Alma | High | 6/16/2021 | 1/12/2022 |
| 5423112 | Blocked patrons able to place holds and requests | Closed | Alma | High | 9/16/2021 | 10/7/2021 |
| 5745220 | Browse bibliographic headings returns "no records found" | Closed | Alma | Medium | 5/9/2021 | 1/12/2022 |
| 06963175 | Can't export itemized set of POLs to Excel in new UI | Closed | Alma | Medium | 11/20/2023 | 12/20/2023 |
| 6219751 | Cannot import spreadsheet for statistical categories/types | Closed | Alma | Medium | 12/16/2021 | 2/1/2022 |
| 5777992 | CDI | Closed | CDI | Medium | 7/30/2021 | 10/3/2021 |
| 6716081 | CDI record erroneously listed as OA | Closed | CDI | Medium | 4/7/2023 | 4/14/2023 |
| 6512391 | CDI record with incorrect OCLC# metadata | Closed | CDI | Medium | 9/26/2022 | 2/26/2023 |
| 5794019 | CDI record with spam URL | Closed | Alma | Medium | 9/22/2021 | 11/4/2021 |
| 5371659 | CDI records without URLs | Closed | Primo | Medium | 8/2/2021 | 9/15/2021 |
| 5753902 | Check availability in Resource Sharing Request Form | Closed | Primo | Medium | 5/19/2021 | 9/22/2021 |
| 5326145 | Clio and NCIP connection issue | Closed | Alma | Medium | 9/9/2021 | 1/8/2023 |
| 6352898 | Cloud apps not appearing | Closed | Alma | Medium | 4/21/2022 | 4/21/2022 |
| 6694453 | Continues 6289499: Alma Analytics does not always seem to reflect recent data updates for item records | Closed | Alma | Medium | 3/20/2023 | 8/2/2023 |
| 06978205 | Creation Date Configuration for Full Bib Record Display in Primo | Closed | Primo | Medium | 12/5/2023 | 1/3/2024 |
| 06974303 | Creation date display label in Primo | Closed | Primo | Medium | 12/1/2023 | 12/4/2023 |
| 5758239 | De-activate Upload electronic holdings - PROQUEST_EBOOK_CENTRAL scheduled job | Closed | Alma | Medium | 9/23/2021 | 10/8/2021 |
| 6205681 | Digitization request volume/issue not working as expected | Closed | Primo | Medium | 12/6/2021 | 12/16/2021 |
| 5320863 | Duplicate requests sent to remote storage | Closed | Alma | High | 9/17/2021 | 3/23/2022 |
| 5314516 | Duplicate titles in scan-in list | Closed | Alma | Medium | 9/29/2021 | 1/30/2022 |
| 5763057 | Email record function not working | Closed | Primo | Medium | 7/27/2021 | 7/27/2021 |
| 5795674 | Enable combined results | Closed | Alma | Medium | 10/19/2021 | 11/4/2021 |
| 5750210 | Enabling scheduled jobs for go-live | Closed | Alma | Medium | 6/3/2021 | 6/23/2021 |
| 06965604 | Erroneous bib local param 043 in UC Berkeley Analytics | Closed | Alma | Medium | 11/22/2023 | 11/28/2023 |
| 6484013 | Erroneous dedupe with CDI record | Closed | CDI | Medium | 8/30/2022 | 5/31/2023 |
| 6417838 | ExL support center accounts | Closed | Alma | Medium | 6/22/2022 | 7/28/2022 |
| 6347435 | Extremely slow PSB environment | Closed | Alma | Medium | 4/15/2022 | 5/16/2022 |
| 6772890 | FY2017 fund data missing | Closed | Alma | Medium | 5/30/2023 | 9/6/2023 |
| 6328782 | Gathering usage for AVON from Alexander Street and ProQuest | Closed | Academic Video Online (AVON) | Medium | 3/30/2022 | 4/19/2022 |
| 5530764 | Google Scholar publishing profile not behaving as expected | Closed | Alma | Medium | 9/1/2021 | 10/28/2021 |
| 6554102 | Hebrew "Title starts with" Advanced Searches in Primo VE | Closed | Primo | Medium | 11/3/2022 | 12/15/2022 |
| 6890749 | Holdings ID 22860174780006532 unexpectedly not displaying on MMS ID 991001886129706532 in Primo VE | Closed | Primo | Medium | 9/13/2023 | 9/29/2023 |
| 5305331 | Hourly fines/fees not accruing for users | Closed | Alma | Medium | 10/13/2021 | 12/28/2021 |
| 6343445 | Inappropriately merged record | Closed | CDI | Medium | 4/12/2022 | 6/9/2022 |
| 6319927 | Include deleted holdings without items in Alma Analytics | Closed | Alma | Medium | 3/22/2022 | 4/18/2022 |
| 6372187 | Incoming AFN Digitization Requests for UCB Patrons Issue | Closed | Alma | Medium | 5/7/2022 | 5/13/2022 |
| 5769932 | Incorrect Fiscal Year Migration | Closed | Alma | Medium | 7/28/2021 | 9/3/2021 |
| 6912211 | Internal error when attempting to view itemized set | Closed | Alma | High | 10/3/2023 | 3/11/2024 |
| 5321308 | Invoice line tax calculator | Closed | Alma | Medium | 9/15/2021 | 1/17/2022 |
| 5758507 | Invoice Line Types configuration missing in production | Closed | Alma | Medium | 9/25/2021 | 10/4/2021 |
| 6684013 | Is it possible to index 300$a in Alma? | Closed | Alma | Medium | 3/9/2023 | 3/21/2023 |
| 6347413 | Is it possible to locally configure the Physical Item Editor layout? | Closed | Alma | Medium | 4/14/2022 | 4/29/2022 |
| 6554104 | Issues related to searching in Hebrew in Alma | Closed | Alma | Medium | 11/3/2022 | 5/8/2023 |
| 6209532 | Item-level digitization request appears unexectedly | Closed | Primo | Medium | 12/8/2021 | 2/17/2022 |
| 5760082 | Items display | Closed | Primo | Medium | 10/6/2021 | 10/28/2021 |
| 6057051 | Items in "Request Communicated to Storage"workflow step for too long | Closed | Alma | Medium | 12/3/2021 | 3/29/2022 |
| 5318883 | Japanese language author/title search | Closed | Alma | Medium | 4/15/2021 | 1/12/2024 |
| 6506621 | Limit to item statistics note values | Closed | Alma | Medium | 9/21/2022 | 9/23/2022 |
| 6211227 | Local extensions vanishing from in Primo VE display | Closed | Primo | Medium | 12/10/2021 | 2/10/2022 |
| 6461306 | Manual jobs not appearing for some staff with roles affiliated with manual jobs | Closed | Alma | Medium | 8/4/2022 | 11/2/2022 |
| 5306720 | Migrated MARC 952 and holdings records | Closed | Alma | Medium | 9/27/2021 | 2/10/2022 |
| 6349337 | Missing URLs in OA CDI records | Closed | CDI | Medium | 4/18/2022 | 9/21/2022 |
| 06978160 | MMS IDs missing from Analytics | Closed | Alma | Medium | 12/5/2023 | 1/29/2024 |
| 5757620 | NCIP security issue | Closed | Alma | Medium | 7/2/2021 | 1/6/2022 |
| 5758508 | New fine/fee type request | Closed | Alma | Medium | 9/25/2021 | 10/4/2021 |
| 6047722 | Not all fulfillment functions displaying in user account | Closed | Alma | High | 11/24/2021 | 11/24/2021 |
| 6515417 | Note value not displaying in Pick from Shelf | Closed | Alma | Medium | 9/28/2022 | 12/30/2022 |
| 5324452 | Numbers displaying in UC Library Search facets | Closed | Primo | High | 8/17/2021 | 1/17/2022 |
| 6260725 | Ongoing problem with GOBI print update import profile: can't import large file | Closed | Alma | Medium | 1/28/2022 | 12/8/2022 |
| 6343448 | Open Access Marker Inappropriately Applied to CDI record | Closed | CDI | Medium | 4/12/2022 | 4/28/2022 |
| 6339917 | OpenURL services not working as expected. | Closed | Primo | High | 4/8/2022 | 4/26/2022 |
| 06969846 | Overlapping text in Primo VE mobile basic search | Closed | Primo | High | 11/28/23 | 4/30/2024 |
| 6044995 | Patron/Pin directing to password reset | Closed | Primo | Medium | 11/23/2021 | 2/10/2022 |
| 5339069 | Patron/pin login issue | Closed | Primo | Medium | 9/8/2021 | 9/30/2021 |
| 6652774 | Pickup institution drop down configuration for specific user groups | Closed | Alma | Medium | 2/9/2023 | 3/10/2023 |
| 6403957 | Pickup locations in Request are not usable by screen readers | Closed | Primo | Medium | 6/8/2022 | 6/27/2023 |
| 6247771 | PID 10841854110006532 error message | Closed | Alma | Medium | 1/18/2022 | 4/24/2022 |
| 6284390 | PID 11526127800006532 error message: The job completed with errors. For more information view the report details (or contact Support using the process ID). | Closed | Alma | High | 2/17/2022 | 7/28/2022 |
| 6449888 | Please add additional payment method for fulfillment | Closed | Alma | Medium | 7/25/2022 | 8/3/2022 |
| 5300210 | Please add additional payment method for fulfillment | Closed | Alma | Medium | 10/22/2021 | 7/25/2022 |
| 6481144 | Please close all the POLs in attached list | Closed | Alma | Medium | 8/25/2022 | 9/1/2022 |
| 6660369 | Please index local bib param 910 | Closed | Alma | Medium | 2/16/2023 | 3/1/2023 |
| 6205418 | Please run PO Line packaging job on the PSB | Closed | Alma | Medium | 12/6/2021 | 12/28/2021 |
| 6372179 | Please update temp_call_number_start_with_prefix = "false" | Closed | Alma | Medium | 5/7/2022 | 7/27/2022 |
| 5300811 | PO Line Renewal Letter | Closed | Alma | Medium | 10/6/2021 | 12/28/2021 |
| 5322477 | Primo call number browse not working as expected | Closed | Alma | Medium | 5/21/2021 | 8/8/2023 |
| 5749630 | Primo custom domain request -- CSR | Closed | Primo | High | 6/3/2021 | 9/22/2021 |
| 5914944 | Primo sticky facet issue | Closed | Primo | Medium | 5/3/2021 | 10/18/2021 |
| 6046653 | Primo VE emails go directly to spam | Closed | Primo | High | 11/24/2021 | 1/10/2022 |
| 6372184 | Printing from Primo VE my loans leads to blank page | Closed | Primo | Medium | 5/7/2022 | 7/27/2022 |
| 6569850 | Process ID 15374700920006532: import job is stuck in status "Finalizing" since 1:00pm Wednesday, Nov. 16. | Closed | Alma | Medium | 11/18/2022 | 3/12/2023 |
| 6638196 | Process ID 16958145540006532 -- Update PO Lines Information - Advanced | Closed | Alma | Medium | 1/26/2023 | 10/28/2023 |
| 06978164 | Publishing to Google Scholar job failed on 12/2, Process ID 22083691260006532 | Closed | Alma | Medium | 12/5/2023 | 12/19/2023 |
| 6496168 | Questions related to Hebrew searching in Primo VE | Closed | Primo | Medium | 9/10/2022 | 4/21/2023 |
| 6961548 | Real-Time Update of Linked Accounts (follow-up from ExL support managers meeting with UC 11/17) | Closed | Alma | Medium | 11/17/2023 | 12/29/2023 |
| 6691602 | Re-index Alma PSB | Closed | Primo | Medium | 3/17/2023 | 4/4/2023 |
| 6747353 | Re: 06554104: Issues related to searching in Hebrew in Alma | Closed | Alma | Medium | 5/8/2023 | 5/8/2023 |
| 6369074 | Re: Case comments are added to the case: 06367797: Send Requests to Remote Storage job failed | Closed | Alma | Medium | 5/4/2022 | 5/4/2022 |
| 6801969 | Recalculate dedup group tool not working as expected | Closed | Primo | Medium | 6/27/2023 | 6/30/2023 |
| 6670050 | Records deduping unexpectedly | Closed | Primo | Medium | 2/25/2023 | 2/28/2023 |
| 6644561 | Records linked to the NZ since Monday, January 30 not displaying in Primo VE | Closed | Primo | Medium | 2/1/2023 | 4/28/2023 |
| 06963135 | Regression: weekly serials prediction pattern issue | Closed | Alma | Medium | 11/20/2023 | 3/1/2024 |
| 5328357 | Rejected AFN requests for NRLF | Closed | Alma | High | 10/29/2021 | 2/5/2022 |
| 5530780 | Remove privileges from Purchase Request Operator Role | Closed | Alma | Medium | 9/1/2021 | 10/4/2021 |
| 6941166 | Request for Full Reindexing of Records in Production | Closed | Primo | Medium | 10/30/2023 | 11/7/2023 |
| 6220738 | Restoring Records Removed job request | Closed | Alma | Medium | 12/17/2021 | 2/18/2022 |
| 5792113 | RSF job failed to export | Closed | Alma | High | 8/10/2021 | 1/12/2022 |
| 6036277 | Run recalculate local resource types job on PSB | Closed | Primo | Medium | 11/15/2021 | 12/28/2021 |
| 5438199 | Salesforce Contact list for UC Berkeley | Closed | Alma | Medium | 6/28/2021 | 10/15/2021 |
| 6555368 | Save itemized set in network job failed | Closed | Alma | Medium | 11/5/2022 | 10/3/2023 |
| 5697198 | Scheduled Jobs list for go-live | Closed | Alma | Medium | 6/14/2021 | 9/3/2021 |
| 5323883 | Search bar -- accessibility issue with flashing light. | Closed | Alma | Medium | 6/3/2021 | 7/20/2022 |
| 6712074 | search.library.berkeley.edu SSL Certificate Renewal | Closed | Primo | High | 4/5/2023 | 4/10/2023 |
| 6367797 | Send Requests to Remote Storage job failed | Closed | Alma | High | 5/3/2022 | 5/4/2022 |
| 6935788 | series code displaying instead of Description in advanced search index? | Closed | Primo | Medium | 10/24/2023 | 3/5/2024 |
| 6734589 | Sluggishness in our UCB Alma IZ | Closed | Alma | Medium | 4/25/2023 | 4/28/2023 |
| 6367648 | SSL certificate | Closed | Primo | Medium | 5/3/2022 | 5/13/2022 |
| 07025727 | SSL Certificate for search.library.berkeley.edu | Closed | Primo | Medium | 1/23/2024 | 1/26/2024 |
| 6420613 | Staff user unable to view members of itemized sets | Closed | Alma | Medium | 6/24/2022 | 9/12/2022 |
| 5306791 | Subject browse searching only corporate entries (MARC 610s) | Closed | Primo | Medium | 9/28/2021 | 1/28/2022 |
| 6569895 | Thumbnail configuration between IZ and NZ | Closed | Primo | Medium | 11/18/2022 | 12/1/2022 |
| 6321555 | Unable to create invoice from PO | Closed | Alma | Medium | 3/24/2022 | 1/8/23 5:00 |
| 6924621 | Unable to save edits to holdings record | Closed | Alma | Medium | 10/13/2023 | 12/14/2023 |
| 5776721 | Unable to save invoice | Closed | Alma | High | 7/29/2021 | 7/29/2021 |
| 6454044 | Unable to self register at support center | Closed | Alma | Medium | 7/28/2022 | 8/1/2022 |
| 5326732 | Undesirable “Handle Duplicated Bibs Job” Outcomes | Closed | Alma | Medium | 9/9/2021 | 1/5/2022 |
| 5792135 | Unexpected AFN request for UCB | Closed | Alma | High | 8/11/2021 | 9/3/2021 |
| 6406752 | Unexpected error message, Users SYNCHRONIZE using profile UC Path job, Process ID 13422031590006532 | Closed | Alma | Medium | 6/9/2022 | 7/8/2022 |
| 6327906 | Unexpected print dedup behavior | Closed | Primo | Medium | 3/29/2022 | 4/1/2022 |
| 6393192 | Update CDI record request | Closed | CDI | Medium | 5/26/2022 | 4/5/2023 |
| 6360285 | Update FAST Authorities | Closed | Alma | Medium | 4/29/2022 | 7/15/2023 |
| 5530428 | Updating two library codes | Closed | Alma | Medium | 8/30/2021 | 10/4/2021 |
| 5777769 | Very slow jobs progress | Closed | Alma | Medium | 7/30/2021 | 8/17/2021 |
| 5305980 | Very slow-to-load record | Closed | Primo | Medium | 10/18/2021 | 11/23/2022 |
| 6446352 | Website Vulnerable to Cross-Site Scripting Other ID: site: search.berkeley.edu | Closed | Primo | High | 7/20/2022 | 8/2/2022 |
| 6388805 | Why are some POLs "waiting for invoice" | Closed | Alma | Medium | 5/24/2022 | 6/14/2022 |
| 5550125 | WorldCat not operational in UC Library Search | Closed | Primo | System Down | 10/11/2021 | 2/21/2022 |
| 5322217 | WorldCat profile new tab error | Closed | Primo | Medium | 9/22/2021 | 12/28/2021 |
By gosselar on 04-30-2024