| Import Failed Reason | Cause | Steps to Resolve |
|---|---|---|
| No integration profile found for institution 01UCS_XXX | You have more than one OCLC Connexion integration profile created in your Alma environment. | Delete the integration profile that you are not using. |
| Logon Failed--the Logon ID and/or password is/are not valid. | If a password is changed in the Alma OCLC Connexion integration profile and in the Gateway Export settings after the Gateway Export was created, it is likely that the change did not save correctly in Connexion. | Delete and recreate the Gateway Export with the current password. |
| The local system has closed the connection, retries exceeded. | The Gateway Export settings may be incomplete or corrupted; or, network firewall settings may have changed. |
Delete and recreate the Gateway Export, re-entering the Host Name and Port information. If this does not resolve the issue, consult your local IT group and inform them that you need port 5500 as an allowed port. |
| Multi matches found for this record. | The exported record matched on two or more records in the same zone with the same OCLC number present. |
Two or more records have the same OCLC number in 035 $a or 035 $z. 1) Locate and merge these records in the target zone, then try the export again. 2) Import the record using another method, then merge duplicate records. |
| NOT_ADDED_BRIEF | The exported record matched a single bib in the target zone, BUT that bib has a higher brief level than the incoming record. |
Brief record levels are calculated based on MARC record encoding levels (LDR/17). 1) Elevate the encoding level of the WorldCat record to a level equal to the record in the target zone, then try the export again. 2) Import the record using another method, then merge duplicate records. Note: Care should be taken to ensure that the incoming record does not overwrite or remove accurate and useful data in the existing record. |
| NOT_ADDED_LOCKED | The exported record matched a single bib in the target zone, BUT that bib is being edited in the Alma Metadata Editor. |
1) If you previously searched the record and opened it in the Metadata Editor, go back to the Metadata Editor and release the record, then try the export again. 2) If exporting to the Network Zone, search the record in Alma and view the record in the Metadata Editor. A locked record will report the institution that has the record locked and the time it was locked. Alma will unlock records 60 minutes after the cataloger exits the Metadata Editor. |
| NOT_ADDED_OLD | The exported record matched a single bib in the target zone, but the 005 of that record reflects a more recent update than that of the exported bib. |
1) If the WorldCat record is more complete than the record in the target zone, replace the record in Connexion before exporting. 2) Import the record using another method, then merge duplicate records. Note: Care should be taken to ensure that the incoming record does not overwrite or remove accurate and useful data in the existing record. |
By jcripe on 09-08-2023