Attending: Nicole Brown, Michael Campos-Quinn, Tim Converse, Beth Dupuis, Fedora Gertzman, Ann Glusker, Lynne Grigsby, Salwa Ismail, Blake Lindsey, Mark Marrow, Susan McElrath, Steve Mendoza, Susan Powell, Neda Salem, Patrick Shannon, Jami Smith, Dave Wong, Susan Xue

SILS Updates

• SILS Service Manager interviews next Monday (see email with times/dates from Salwa); she will ask for copies of resumes to share with libstaff if we receive them
• SILS webcast broadcast last week is now available to view (see email from Salwa)
• SILS Phase 4 appointments across UC Libraries are announced
• UCB SILS group will be formed and announced soon
• SILS Implementation Managers (Lynne Grigsby is our UCB rep) met with ExLibris and will have questions soon for us to address at the campus level

Remote Resources page

Visit the remote resources page for the most updated information, and let us know what other information is being requested by users so we can continue to revise this page in response. One suggestion is adding the list of open and free resources people can get to; this is in the works and will be shared soon. Another suggestion is moving information about returning materials to the top of the page; this is one of the biggest questions from users. The Library's e-reference and chat staff are meeting this afternoon and are compiling the questions that people are asking most. Another suggestion is revising the title of this page to reflect the broader range of issues it covers now. Another suggestion is adding a more prominent FAQ link to the top level page; we are currently exploring if it is technically feasible to add the yellow banner to more library web pages including libguides.

Service Updates

• Interlibrary services is providing electronic resources exclusively at this time, and that matches our peers' services nationally.
• Special collections email volume decreased last week with Aeon turned off from requesting during this period. Bancroft is providing some service for providing digital images which are already accessible to us and able to provide remotely. Concerns if there will be a backlog upon return.
• Privileges is getting questions - mainly about returning materials. Library IT has been very helpful in extending due dates for items which has been a help. We also stopped notices so people wont get reminders and we stopped the request option so items will no longer be recalled either. Items can be returned by mail later when deliveries are restarted. Also future questions about getting or renewing library cards.
• Would be helpful to provide library staff with a list of contacts for the right place to refer questions on key topics. Two places to send are webman@library.berkeley.edu and eref@library.berkeley.edu.
• Convey to libraries that book drops are closed, we know they can get filled but do not want library staff to go to campus to clear them at this point. We know there may be some losses to items if materials were left there and become lost or damaged. We can address this when we reopen.
• Consider an AMA on reddit about remote library services

Zoom experiences

There was an excellent session from the Instruction Services Division on teaching during disruptions earlier this week. There is a useful session for all interested library staff for meetings from Library IT tomorrow. People noted the recent article shared about zoom-bombing and precautions to take to protect your sessions from trolls and abuses of the software. Note the Library emergency news page that has great links under teleworking and technology. Some folks are using zoom for group meditation and related activities like lunches, breaks, and more.

Upcoming events

Campus has changed plans for CalDay to a more extended online experience; details from campus are still being worked out and then we'll figure out how the Library can best contribute. Additionally we are encouraging creative ideas for moving other major events into a virtual format this spring -- such as the DH Faire, Library Prize Ceremony, and Lunch Poems. Library leadership is discussing a helpful way to organize this so we can help sustain a sense of community and engagement with library users while also recognizing that everyone may be feeling too overwhelmed to do too much new at this stage. More to come on this soon to all library staff.