» If your question is about installing, or running VPN:

Students: visit the Student Computer Consulting Service; you can make an appointment online.

Faculty and Staff: contact the IST Service Desk (connecting@berkeley.edu; 510-642-8500; Mon-Fri 9am-5pm).

» If your question is about accessing library resources:

Contact the Library via the Library Web Comment Form

For more information about VPN:
UC Berkeley Campus VPN Service
Getting started with the Cisco AnyConnect VPN Client
Cisco release notes
Cisco documentation