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Frequently Asked Questions (FAQ)


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folder About the Libraries
Library hours, locations, contacts, policies, and more.
 folder Access & Borrowing
Finding and borrowing books and other library materials.
 folder Research & Resources
Article databases, research, citing information, and more.


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document I'm not a Berkeley student/faculty/staff member. Can I access library collections?
Most areas in the are open to the public. Visitors may use most collections on site, including all government...
28 Apr, 2011 Views: 12638
document How do I access library resources from off campus?
Anyone may access the library catalogs and most of the Library's web pages from any Internet-connected computer....
01 Jun, 2012 Views: 10316
document How do I put a hold on a book or submit a recall request?
If you search for a book in and find that it has already been checked out by another borrower, you can now submit a...
15 Apr, 2011 Views: 8923
document Can I renew my books online?
You can renew most books online, except for: items recalled by another person items with a very short loan...
14 Apr, 2011 Views: 8847
document Where do I study?
There are many places to study throughout the libraries. You can see specific study areas in , or you can check the...
15 Jun, 2009 Views: 8280
document I lost a book. How much will it cost to replace it? Who do I need to contact?
The standard replacement charge is $150 per item, plus a nonrefundable processing fee of $10. If the actual...
18 Jan, 2013 Views: 8196
document Can I get access to the Main stacks as a visitor?
Yes, but we ask that you come with a research need, such as a Main (Gardner) Stacks call number or an appropriate topic...
21 Dec, 2011 Views: 7752
document Where can I see a map of the libraries?
Click on the image below to see a larger version of the campus library map. Click on specific libraries to view library...
06 Aug, 2009 Views: 7277
document Does my library have a mailing address?
Yes. Mailing addresses are listed in our .
28 Apr, 2009 Views: 6833
document Can I pay someone in the Library to help me with my research or homework?
Actually, our reference staff can find the resources you are looking for for free (we draw the line at doing your...
01 May, 2009 Views: 6764
Recent articles
 
document What do I need to do to get a refund if I find the books?
To receive a refund for billed items paid, the original items checked out must be returned and a request for refund...
18 Jan, 2013 Views: 374
document What if my academic record is blocked for library fees? How long after payment before the library's block on my academic record is cleared?
Academic blocks are cleared 24 hours after payment of library fines/fees.
18 Jan, 2013 Views: 371
document What should I do if I believe my credit/debit card was charged twice?
Check your credit card or bank account to make certain. If your account was debited twice contact Library Privileges...
18 Jan, 2013 Views: 405
document After making payment online, how long does it take before my library account is cleared?
Bills are cleared immediately after the PayPal transaction is approved. Close the confirmation window and return to...
18 Jan, 2013 Views: 376
document Will I get a confirmation number that payment was accepted?
A confirmation window will appear on screen after payment is approved. An email message will be sent with the receipt...
18 Jan, 2013 Views: 376
document Can I choose which invoice(s) to pay? Can I partial pay?
Yes, there is the option to select which invoice(s) to pay. Partial payment of an individual charge cannot be made.
18 Jan, 2013 Views: 345
document How do I pay my library fines/fees online?
Go to . Click on the “My OskiCat” link and log in. After logging in, click on the unpaid...
18 Jan, 2013 Views: 801
document May I use public computers in the library to pay my fines/fees?
Library computers have standard security settings. To avoid identity theft or other malicious activity, take precaution...
18 Jan, 2013 Views: 353
document How do I download a book from HathiTrust?
contains over 2.7 million fully viewable digital volumes, including books and journals important for student and...
16 Jan, 2013 Views: 649
document How do I remove the Library proxy from my browser?
If you have graduated, or are otherwise no longer affilliated with UC Berkeley, but continue to be prompted for your...
27 Nov, 2012 Views: 893


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