Frequently Asked Questions

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FAQ v2.0

Questions? Ask Us!

Can members of the public access materials from NRLF?

The Northern Regional Library Facility (NRLF) is a cooperative library storage site owned and operated by the University of California in Richmond, CA.

Members of the public can visit the NRLF Reading Room with a government issued ID (driver's license, state issued ID, passport) to access NRLF materials on-site. To ensure materials will be available at the time of their visit patrons are encouraged to email nrlfreq@library.berkeley.edu in advance with their specific material requests.

Members of the public with a government issued ID (driver's license, state issued ID, passport) can also request materials from the NRLF in person at the Main Circulation desk in Doe Library (see below for exceptions). Patrons are encouraged to call the Circulation desk at 510-643-4431 before their visit to ensure that specific items will be accessible for library use. Items requested at Main Circulation before 10am will be available to view after 4pm on the same day. Items requested after 10am will be available after 4pm the next business day. NRLF deliveries are Monday-Friday only. Items requested after 10am on Friday will be available after 4pm the following Monday.

NRLF items listed in OskiCat with a Restricted Use status may not be available to members of the public via the Main Circulation Desk. Please contact the Circulation desk for the Library listed in the OskiCat Location field to inquire about accessing any restricted use NRLF item.

Materials in OskiCat with the location of Bancroft (NRLF) or UC Archives (NRLF) should be requested by members of the public by calling the Bancroft Reference Desk during normal library hours at (510) 642-6481.

What is UC-eLinks, and how do I use it?

UC-eLinks helps you get articles listed in many of our article databases. Look for a button or link embedded next to each item in the search results:

UC-eLinks

Clicking on UC-eLinks may take you directly to the article, to the journal's homepage, or it may open up a menu that lets you:

  • Get the full text of the article if it's available in one of our connected databases.
  • Search for printed copies through our library catalogs, OskiCat and Melvyl.
  • Request an article through Interlibrary Loan, if UC Berkeley doesn't have it.
  • Ask a librarian for help.

Things to note:

  • Some databases don't include UC-eLinks.
  • Options available for any particular article may vary.
  • If UC-eLinks doesn't do what you expect, ask a librarian.

For details, see Getting Started with UC-eLinks.

If you want a particular article and already have a citation (at least the journal title and date), you can save time by entering it directly into the Citation Linker, powered by UC-eLinks.

What if I need to use another proxy server?

You would need to reconfigure your browser each time you want to switch proxy servers. There may be extensions available for your browser to facilitate this, such as FoxyProxy or Proxy Selector for Firefox.

How will I know when to use the proxy server?

Once you set up your web browser to run the Automatic Proxy Configuration, it will be engaged automatically when needed. You will not have to decide when the proxy server is to be used.

When I try to access a website, I'm prompted for a username and password. What do I use?

To ensure that only authorized people use the proxy server, you will need to "authenticate" yourself by logging in before you use a licensed resource.

The proxy login screen will present two options for login:

  • CalNet method: This uses the CalNet ID, the campuswide identifier for UC Berkeley students, faculty, and staff. The login requires a personalized ID and "passphrase" chosen by the user. For more information, visit the CalNet website.
  • or
  • Patron/PIN method: This uses the number from the person's Cal 1 Card, or Library card issued by our Privileges Desk. The login also requires a Library PIN (Personal Identification Number), which can be set within OskiCat, the UC Berkeley Library catalog, and the email address associated with your patron record.

If you have access to both kinds of login, choose whichever you prefer. Once you're authenticated by either method, the proxy's behavior is the same.

Your authentication will automatically expire after 4 hours without any use of the proxy.

If you see a screen with a vendor's logo and a prompt to log in or to subscribe to the database, this indicates that your proxy setup is not configured correctly, or in effect. Double-check your settings, and see our Library Proxy Server page for more help.

Does the VPN work on mobile devices?

VPN works on iOS devices such as the iPad, and should work on "netbooks" and other portable Windows and Macintosh computers. VPN clients are also available for some (but not all) Android devices. See our VPN for Android instructions.

Can I use VPN on a Linux machine?

Yes. According to the campus IST Cisco VPN page, the client is available for the Linux platform. At this time the Library does not provide any installation instructions for Linux.

Can I use VPN with any web browser?

VPN will work with any standard web browser that supports SSL (Secure Sockets Layer) - for example, Firefox, Internet Explorer, Netscape, or Safari. It will work over most types of Internet connection, except AOL.

How is VPN different from the proxy server?

The proxy server provides access to most licensed resources. However, some programs do not work with the proxy server. These require VPN for off-campus use: ARTstor (Macintosh only), JSTOR (Mac OS X), Luna Insight, the java client in UC Image Service, and the Connect function in EndNote.

Another difference is that the proxy server requires a one-time change in your web browser settings, then prompts you when you need to log in. VPN is a "client" software program that you download and install on your computer. You must run the VPN client each time you want to use licensed resources.

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