UC Berkeley Library

Frequently Asked Questions

Content section: 

FAQ v2.0

Questions? Ask Us!

Who is eligible to use the proxy server?

Eligibility is governed by our license agreements with the vendors of electronic resources. These typically stipulate that the Library can permit off-campus access to authorized users only.

Authorized users:

  • Current UC Berkeley students, faculty, and staff
  • Continuing UC Berkeley students who, although unregistered, are in good standing and working towards a degree
  • UC Berkeley emeritus professors and retired academic staff
  • UCOP (University of California Office of the President) staff with valid UC Berkeley library cards
  • UC Extension students with valid UC Berkeley library cards (must be a California resident and apply for the card in person)
  • UC Extension faculty with valid UC Berkeley library cards.
  • Visiting scholars and post-doctoral fellows who are registered with the Visiting Scholars and Postdoc Affairs office.

Off-campus access via the proxy server is not available to:

  • alumni
  • former employees
  • retired non-academic staff
  • persons unofficially or only loosely affiliated with UC Berkeley
  • associates of other University of California campuses
  • those who have purchased a UC Berkeley Library Card
  • the public at large

Please see our guide Freely Available Resources for Research for an introduction to some of the many free resources for research available online.

Please see the Library Proxy Server page for details.

If you have questions concerning your eligibility for Library services, please contact the Privileges Desk in Doe Library (510-642-3403).

However, anyone may come into the Library and use these resources through the "Research Access" option on our public computers.

What do I need to do to get a refund if I find the books?

To receive a refund for billed items paid the original items checked out must be returned and a request for refund must be made within 90 days of payment. Go to the Library Privileges Desk in Doe Library with the original receipt of payment and photo ID. Complete the refund request form. A refund check will be issued within 6 to 12 weeks. Please note: processing/billing fees are non-refundable.

After making payment online, how long does it take before my library account is cleared?

Bills are cleared immediately after the PayPal transaction is approved. Close the confirmation window and return to the fines to be paid page. Refresh the page to have the payment reflected on the screen. Please note that the fines to be paid page does not refresh automatically.

If I have two browsers installed, do I have to configure both of them to use the proxy service?

No, but you will need to set up each browser that you plan to use with the proxy server. Configuring one browser will not automatically configure the other one.

Do I have to set up my browser to use the proxy server every time I surf the web?

No. Once you've set up your browser to use the proxy server, the setting will be saved until you change it.

How do I turn off the Automatic Proxy Configuration setting?

If you no longer need to use the proxy server, you can easily disable the the Automatic Proxy Configuration setting.

To do this, go to the setup instructions for your browser and follow the instructions for turning off the setting.

Once you do this, you will be unable to use the proxy server until you turn the setting back on.

What if I need to use another proxy server?

You would need to reconfigure your browser each time you want to switch proxy servers. There may be extensions available for your browser to facilitate this, such as FoxyProxy for Firefox.

How will I know when to use the proxy server?

Once you set up your web browser to run the Automatic Proxy Configuration, it will be engaged automatically when needed. You will not have to decide when the proxy server is to be used.

Which web browser should I use for the proxy server?

A browser that supports an Automatic Proxy Configuration feature is required. We recommend that you use a modern browser for which security updates are provided, such as Firefox 10+, Microsoft Internet Explorer 8+, Google Chrome 17+, or Safari 4+.

Will the proxy server monitor my regular Internet use?

No. Automatic Proxy Configuration causes your browser to request only the Library's licensed electronic resources (as listed in a file that is loaded into your computer when the browser starts up) through the proxy server. It lets the browser send all other requests directly over the Internet. Thus, your personal use of web pages, e-mail, chat, etc. are not recorded or observed by the proxy server.