UC Berkeley Library

Frequently Asked Questions

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FAQ v2.0

Questions? Ask Us!

How can students add money to their Cal1Cards with cash, in person, not using the online credit card purchase option?

Go to Housing Cashier's Office, located on the second floor at 2610 Channing Way to add money to your Cal1Card debit account in person. Accepted forms of payment are cash, check, and credit card. Hours of operation are 10:00am to 4:00pm, Monday through Friday. For questions, call (510) 642-1524 or e-mail hsgcashiers@housing.berkeley.edu.

See this Cal 1 Card page for more information.

How can non-affiliated users who need dissertations from NRLF (308t) that are not in the Digital Dissertations database go about getting access to the original dissertation?

Original printed Berkeley dissertations [308t] are restricted, Library-use-only items, so patrons need to request them at the circulation desk of the owning library. The requested item will arrive at the owning library within 2 working days, and can be viewed or scanned in the building.

Dissertations cannot be viewed at the Northern Regional Library Facility (NRLF) because they are restricted for use at the owning library only.

Patrons who plan to be on campus for only one day may contact the circulation desk of the owning library 2 days in advance of their visit, to request that the dissertation be brought to campus. Circulation desk and library phone numbers can be found on a library's homepage.

For more information see the FAQ: Can members of the public access materials from NRLF?

How long can I borrow a library laptop?

Laptops and iPads may be borrowed for 4 hours, 1 day, or 14 days depending on location. Please see the Electronic Devices Lending Policy for more information.

Can I reserve a laptop to check-out ahead of time?

No, devices may not be reserved in advance. Library laptops and iPads are available at Moffitt Library, Social Research Library, Engineering Library and the Bioscience & Natural Resources Library on a first-come, first-served basis. You can check their availability in OskiCat:

Can I check out a library laptop for a class presentation?

Yes, library laptops and iPads may be borrowed from Moffitt Library, Social Research Library, Engineering Library and the Bioscience & Natural Resources Library. Display adapters are only available at the Media Resources Center. They may be checked out for four-hour loans.

Can I check out a laptop at the library?

Yes. UC Berkeley undergraduate and graduate students with a valid Cal ID or yellow library card can borrow MacBook Air laptops and iPads from Moffitt Library, Social Research Library, Engineering Library and the Bioscience & Natural Resources Library.

Eligible students must be in good standing with the library (no fines, no overdue items, and no blocks).

UC Berkeley staff and faculty are not eligible to borrow library laptops, nor are members of the public or other non-student users with library privileges.

See the Electronic Devices Lending Policy for important guidelines, and a link to the Electronic Agreement Form.

Circulation details

  • Item may be borrowed for 4 hours (no overnight), 1 day or 14 days depending on location.
  • Laptops and iPads must be returned in-person to the library from which they were borrowed.
  • Laptops and iPads are available on a first-come, first-served basis and are not available to reserve ahead of time. You can check current availability in OskiCat (iPad, MacBook Air with OSX, MacBook Air with Windows).
  • Only one device can be checked out at a time per patron.
  • Printing is available directly from library laptops or iPads via Mobileprint.

Technical details

  • MacBook Air 13” (256GB SSD, 8GB RAM) laptops are available, some with OSX and some with Windows.
  • 32GB iPad Airs are available, with apps for office editing and reading ebooks.

Software

Windows 10 Education

  • ArcGIS for Desktop
  • Adobe Creative Cloud 2017
  • Adobe Flash
  • Adobe Shockwave
  • Chrome
  • Firefox
  • Microsoft Edge & Internet Explorer 11
  • Citrix Receiver with (SPSS and Stata)
  • iTunes
  • Java 8
  • Microsoft Office Pro Plus 2016
  • Microsoft Silverlight
  • Microsoft.NET framework
  • QGIS
  • R for Windows
  • VLC Media Player
  • Windows Media Player
  • WinSCP

MAC OSX - Sierra

  • Adobe Creative Cloud 2017
  • Adobe Flash
  • Chrome
  • Citrix Receiver with (SPSS and Stata)
  • Cyberduck
  • Firefox
  • iTunes
  • Microsoft Office Plus 2016
  • Safari
  • VLC Media Player

Fines and charges

Borrowers are responsible for loss, damage, and theft of a laptop or iPad while in their possession. Borrowers should verify the condition of the device at the time of check-out and upon check-in. See the Pay fines page for replacement and overdue charges.

How will you notify me when my item is ready?

The library will send you an email notification when the item you requested is ready to be picked up at the Circulation Desk. We will also notify you if your request is canceled. Requests may be canceled for a variety of reasons, such as when the item can't be located in the library, the item cannot be checked out to you, or you have exceeded your item request limit. Communication is by email, so check your library record to make sure the email address we have on file for you is correct.

How long will it take to process my request?

Requests generally will be fulfilled within 1-3 business days, which allows one day for the request, one day for printing of the hold slip and pulling the item, and one day for mailroom delivery to the requested hold shelf location.  If you need an item sooner than three business days, you should go directly to the owning library and check it out in person.

What if I'm out of town and a book I have is recalled?

When you're out of town and one of your items is recalled (or overdue and not available to renew), you are still responsible for returning the item by the due date to avoid late fees. Mailing an item to the Library should be your last resort. Please return items in person, or have someone deliver it in person on your behalf, if at all possible.

If it's not possible to return your items in person, you can mail materials to the Library from which they were checked out, keeping in mind:

  • You will incur replacement fees for any item lost in the mail. The Library is not responsible for lost items.
  • You should use the most secure delivery method available to you, with tracking and delivery confirmation, as well as insurance.
  • Please pack the item securely, as you will be responsible for items damaged in the mail.
  • Library name, building and room numbers for each library are listed on the Library hours and maps page. Please add that information to the general UC Berkeley mailing address on your package:

    Library name
    Building and/or Room Number
    University of California
    Berkeley, CA  94720-6000

During holiday closures (see library hours), due dates will typically be extended to the first post-holiday business day. While requests can still be placed online via OskiCat at any time, the same closure policy will apply to holds for pickup.

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