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Frequently Asked Questions

Content section: 

FAQ v2.0

Questions? Ask Us!

I used VPN, then forgot to disconnect it. Is this a problem?

No, but while your VPN was connected, all your Internet traffic passed through the UC Berkeley VPN server. This slowed down your connection to Internet resources that did not require use of the VPN. The VPN software will "time out" after 30 minutes of no activity, but we recommend disconnecting it when you are finished with your session.

How long can I stay connected via VPN?

The VPN will automatically disconnect after your Internet connection is inactive for 30 minutes.

I tried to uninstall the VPN but it didn't work. What should I do?

Unfortunately this can happen for a number of reasons. Please contact the help services listed below.

Students: visit the Student Technology Service in Moffitt Library.

Faculty and Staff:

I still have a question about VPN. What should I do?

If your question is about installing, or running VPN:

Students: visit the Student Technology Service in Moffitt Library.

Faculty and Staff:

If your question is about accessing library resources:

Can I use VPN through a firewall?

If you are having trouble connecting and have a firewall, you can test it by disabling the firewall and trying again.

If your computer is behind a firewall that restricts access by IP address, its settings may need to be modified to allow access via the VPN.

For assistance:

Students: visit the Student Technology Service in Moffitt Library.

Faculty and Staff:

Does VPN offer virus protection?

No. the VPN provides security by encrypting and decrypting data that passes through a VPN connection; it does not offer protection from viruses or other malware.

How do I get the VPN software?

Go to the Library's VPN page. The instructions to download and install the VPN client for several operating systems are linked from the page.

Who installs the VPN software?

You, the user. At home, on your personal computer, you are responsible for selecting an Internet Service Provider (ISP), coordinating installation, and installing any required software. This includes the VPN client. You should not need to use the VPN from an on-campus computer.

How do I start up VPN?

Go to the Library's VPN page. The instructions for using the VPN client for several operating systems are linked from the page.

Can I set up the VPN client to automatically connect at startup?

No, the VPN client cannot automate the login process.

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