UC Berkeley Library

You can still access the UC Berkeley Library’s services and resources during the closure. Here’s how.

Using the Library during COVID-19

During the pandemic, many of our services are being offered in new ways. To find the latest information on course reserves, book returns, 24/7 online help, and more, visit our COVID-19 portal, which provides more up-to-date information than the text below.

Proxy Problem Report Form

If you authenticated via Patron/PIN and you received a message that you are not authorized to access a licensed resource, please contact the Privileges Desk. Only the Privileges Desk can modify your Library privileges; we regret that Library Technical Support will be unable to assist you with this.

Please submit this form at the time you encounter a problem. We will keep your information confidential. You should receive a response within two working days.

Before reporting a problem, we suggest that you:

Please submit this form with the browser that was used to access the licensed resource.

If you authenticated via Patron/PIN and you received a message that you are not authorized to access a licensed resource, please contact the Privileges Desk. Only the Privileges Desk can modify your Library privileges; we regret that Library Technical Support will be unable to assist you with this.

Please submit this form at the time you encounter a problem. We will keep your information confidential. You should receive a response within two working days.

Before reporting a problem, we suggest that you:

Please submit this form with the browser that was used to access the licensed resource.

Personal Information
Connection Information
Problem Description
Please copy and paste in the URL.
Please note: If the error message reported that you were not authorized to access the licensed resource, please contact the Privileges Desk.
:
CAPTCHA
This is to test whether you are a human visitor and to prevent automated spam submissions.