UC Berkeley Library

You can still access the UC Berkeley Library’s services and resources during the closure. Here’s how.

Using the Library during COVID-19

Many of our services are now being offered in new ways. To find the latest information on course reserves, book returns, 24/7 online help, and more, visit our Library services and resources during COVID-19 page. The information on that page supersedes all other information on the Library website at this time.

Proxy Problem Report Form

Submitted by lweber on Mon, 10/30/2017 - 09:11

If you authenticated via Patron/PIN and you received a message that you are not authorized to access a licensed resource, please contact the Privileges Desk. Only the Privileges Desk can modify your Library privileges; we regret that Library Technical Support will be unable to assist you with this.

Please submit this form at the time you encounter a problem. We will keep your information confidential. You should receive a response within two working days.

Before reporting a problem, we suggest that you:

Please submit this form with the browser that was used to access the licensed resource.

If you authenticated via Patron/PIN and you received a message that you are not authorized to access a licensed resource, please contact the Privileges Desk. Only the Privileges Desk can modify your Library privileges; we regret that Library Technical Support will be unable to assist you with this.

Please submit this form at the time you encounter a problem. We will keep your information confidential. You should receive a response within two working days.

Before reporting a problem, we suggest that you:

Please submit this form with the browser that was used to access the licensed resource.

Personal Information
Connection Information
Problem Description
Did you find the link in OskiCat? Via Start your search on the Library homepage? In a library guide? Via eJournals (UC eLinks)?
Please copy and paste in the URL.
Please note: If the error message reported that you were not authorized to access the licensed resource, please contact the Privileges Desk.
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