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Library Assessment Advisory Group

About the group


The Library Assessment Advisory Group (LAAG), through broad library representation, is charged to develop and support various library assessment activities based on the priorities and directions set in the Library Assessment Program Plan, in order to create a holistic library assessment program, and to achieve UC Berkeley Library's strategic goals.

Through measures like library inputs and outputs, needs assessment, user satisfaction, and outcome-based data, library assessment activities provide an efficient way to facilitate data-informed decision processes, to identify trends, to recommend changes, and to cultivate an assessment culture within the organization. Assessment projects can also demonstrate the Library's resource and service value to external audiences and stakeholders. A range of research methods will be identified and applied by the group, including user surveys, interviews, focus groups, usability testing, as well as collecting and analyzing data from various library and institutional data systems and warehouses.

Assessment activities are in alignment with the Strategic Directions set forth in the Library’s Strategic Plan 2017-2021. This advisory group will:

  • improve how scholars access resources, by evaluating the discovery and use pattern of library resources by our users within their learning, research, and teaching cycle, and by analyzing how the resources management technologies and access models impact user behaviors
  • help develop emerging areas of scholarship, by identifying the trends of user behaviors in general and in the use of the resources and library services
  • grow as an adaptive learning organization, by setting up the benchmarks for resources and services management
  • tell our story to build community and cultivate relationships by communicating effectively and broadly the Library’s impact on student and faculty members' learning, teaching, and research

In order to provide a holistic view of all library activities, broad library representation is needed for this advisory group with rotating membership according to the Library’s strategic priorities and Assessment Program plan. Staff with highly desired skill sets in assessment methods, data analysis, and visualization will be part of the group as well. The advisory group will collaborate with various library departments, ranging from collection development, technical services, financial planning, information technology, instruction and reference, space planning and use, scholarly communication, special collections, preservation, library human resources, and communication.

This advisory group can form sub-working groups for implementing short-term projects. Additional librarians/staff can be pulled into sub-working groups as needed.

Roles and responsibilities

  • Develop, evaluate, and maintain a library data inventory that lists and describes the metrics, the use cases/functions, data reports, and the data sources
  • Research, evaluate, and recommend technologies and tools for library data storage, data presentation and visualization, and integration with institutional data
  • Streamline and prioritize existing data collection processes
  • Define outcome-based benchmarks for various programs
  • Develop and implement processes to regularly collect user satisfaction, user needs, and user outcome data via survey or other instruments
  • Consolidate the assessment efforts across the UC Berkeley Library
  • Make recommendations on ways to translate assessment efforts and data into action
  • Monitor campus-wide assessment activities and national / international trends in library assessment
  • Form various working groups for specific projects, development timeline, and monitor the process

AUL liaison

Jo Anne Newyear Ramirez, Associate University Librarian for Scholarly Resources


Chan Li, Assessment Librarian


Susan Edwards (Social Sciences Division)
Vaughn Egge (Instruction Services Division)
Mohamed Hamed (Arts and Humanities Division)
Mark Hemhauser (Acquisitions Department)
Tor Haugan (Communications)
Becky Miller (Life and Health Sciences Division)
Lisa Ngo (Engineering and Physical Sciences Division)  
David Rez (Library IT)
Jesse Silva (Collections)

Team membership will be assessed every two years.

Meeting schedule

LAAG will meet monthly on the fourth Monday, 9-10:30 a.m., in the Social Research Library Conference Room.