Re: [Videolib] Streaming video or "video on demand" policies at academic institutions

From: Jo Ann Reynolds <>
Date: Fri Aug 21 2009 - 10:39:46 PDT

The UConn Libraries' Information Technology department just published
our policy for streaming video. I've copied and pasted it below. This is
one end result of a two year team here at UConn which investigated
various aspects of streaming media.


University Libraries Streaming Video Service Level Agreement

Last edited 7/29/2009, Effective Date: 8/1/09

1. Introduction

The University Libraries Streaming Video Service provides encoding of
streaming media via a Microsoft Windows Media Services server. The
service is designed to be used primarily in support of curriculum and

The streaming video service is designed to accommodate small scale
projects that do not require large amounts of disk space or bandwidth.
Due to the size of the server, it may not be possible meet every request
for streaming. Projects must fall within the scope defined below.

1.1 Scope

To be considered for streaming, projects must meet the following

* Licensing: The Library must be able to obtain a license that
complies with UConn's legal requirements. The Network Services Librarian
will negotiate licenses.
* A funding source for the license must be specified by the user.
* The digital format of the media must be of sufficient quality to
produce an adequate stream.
* Only projects that cannot be adequately streamed by other means,
such as subscription services, will be hosted.
* Capacity: Projects must fit within existing disk and bandwidth
* Duration: before a media file is streamed, ITS and the user will
agree on the length of time the video will be streamed. Once that period
is over, the files will be deleted from the streaming server. The
duration of project cannot exceed the life of the license.

1.2 Review Process

This document defines the practices that Library Information Technology
Services (Library ITS) will use in operating the streaming service. The
details of this document may be reviewed and amended as required, or at
least annually, to accurately reflect business needs.

1.3 Time Conventions

Unless otherwise indicated, normal business hours are from 8:00 a.m. to
5:00 p.m., Monday through Friday, excluding holidays and reduced
schedule days.

2. Service Description

2.1 Base Services

The following list provides a summary of the base services provided to


* Transcoding

* Streaming

* Licensing

* File Backup

* Authentication. At this time, only several simple
authentication methods are supported. Some projects may have
authentication requirements that we cannot meet.

2.2 Supported Computing Environment

Streaming video from the server has been tested to work on the following

* MS Windows server

* MS Windows Media Services

* MS Media Player for PCs

* VLC Video Player for PCs and Macs

The list above does not enumerate all possible platforms that can access
the service, only those that have been tested and shown to provide
complete, or near-complete, functionality.

2.3 Technical Support

Technical support, problem report/resolution, and requests for changes
to a service will be provided through the Libraries Information
Technology Services Desk (ITS Desk).


The ITS Desk is available during normal business hours, and can be
reached at:


* 486-5949

* Spark/Jabber: ITS Desk

3. Service Availability

This section provides information about the standard times when the
service is available, the times reserved for scheduled maintenance, and
defines expectations for reporting service problems and changes.


3.1 Normal Service Availability

The Streaming Video service is designed to be available for use
24-hours-per-day, seven days-per-week, 365 days-per-year (24x7x365)
excluding scheduled maintenance times.


3.2 Scheduled Maintenance

Scheduled maintenance is critical for upgrades and to maintain security,
and typically occurs on Thursdays from 1a.m to 6 a.m. Services may not
be available during the scheduled maintenance periods.


3.3 Problem and Change Notification

Library ITS will notify end users of service availability and service
delivery issues via e-mail if necessary. To the maximum extent possible,
installation of service, application, and security updates will be
performed during scheduled maintenance periods.

4. Incident Response Time

Library ITS is available to address issues with the Streaming Video
service only during normal business hours. Outside of normal business
hours there is no guarantee of availability, or anyone on call to
address problems.

For incidents affecting multiple users:

* During normal business hours, Library ITS will respond to
incidents within 20 minutes of the report of an issue.

* Status reports will be given at least every 4 hours during
service outages.

5. Key Service Metrics

The following provides a description of the key Nagios service level
objectives defined by this

SLA. These will be measured on a monthly basis.




Performance Target

Overall Availability

The percent of time that the service is available (excluding downtime
during scheduled maintenance)


Business Hours Availability

The percent of time the service is available during normal business


Customer Satisfaction Percentage




Overall availability does not include downtime during the scheduled
maintenance periods.

5.1 Dependencies on other Services

Video Streaming is dependent on the Libraries VMware ESX Infrastructure,
the UITS network, and related systems. The availability of those
services will have a direct impact on service availability.


5.2 Service Level Performance Reporting

Library ITS will publish performance metrics against the service level
metrics described in this document. Performance metrics will be made
available upon request.

6. Other Party Responsibilities

In addition to the services provided by Library ITS, users of the
service agree to certain important responsibilities listed below.


All parties agree to be aware of and adhere to the Use of State Systems
Policy at



User Responsibilities


User agrees to:


* Respond in a timely manner to requests from Library ITS for
critical information necessary for the resolution of user issues.

* Obtain a funding source for each stream, if available, or
request one from the Library.

* Provide for storage of master file, if desired. ITS will store
a derivative file on the streaming server for the duration of each
streaming project.


* Service Manager


* The Network Services Librarian is the Streaming
Video service manager. Responsibilities include:

* Managing requests for new streaming projects

* Investigating the availability of licensing

* Facilitating the request for funding from appropriate Library

* Transcoding video to appropriate format and bit rate

* Work with requestor to determine authentication needs

* Manage the communication of service problems or downtime to
users of the service.


7. Licensed Titles

The following table lists titles for which licenses have been obtained.



License Expiration

Currently Hosted?

Unnatural Causes

California Newsreel



Tough Guise

Media Education Foundation



Killing Us Softly

Media Education Foundation




Media Education Foundation






Jo Ann Reynolds

Reserve Services Coordinator

University of Connecticut

Homer Babbidge Library

Storrs, CT



Question Reality


[] On Behalf Of Tammy Ravas
Sent: Thursday, August 20, 2009 7:38 PM
Subject: [Videolib] Streaming video or "video on demand" policies at
academic institutions


Hello Collective Wisdom,

Would anyone who works at an academic library be willing to share your
policies on streaming video- or even media in general- at your
respective institutions? We're hoping to craft one of our own here and
it would be great to get some more perspectives on the issue.

Thanks so much in advance.

Best wishes,

Tammy Ravas 
Visual and Performing Arts Librarian and Media Coordinator
Assistant Professor
Mansfield Library
University of Montana
Ph: 406-243-4402
Subject Guides:

VIDEOLIB is intended to encourage the broad and lively discussion of issues relating to the selection, evaluation, acquisition,bibliographic control, preservation, and use of current and evolving video formats in libraries and related institutions. It is hoped that the list will serve as an effective working tool for video librarians, as well as a channel of communication between libraries,educational institutions, and video producers and distributors.
Received on Fri Aug 21 10:40:41 2009

This archive was generated by hypermail 2.1.8 : Tue Oct 20 2009 - 15:17:07 PDT