Student Library Users: Deliver what they need-- the way they want it


Speaker Biographies
Keynote Speakers   Panel Discussion (A.M.)   Breakout Sessions   Panel Discussion (P.M.)

Opening Keynote: Joan K. Lippincott
Joan K. Lippincott is the Associate Executive Director of the Coalition for Networked Information (CNI), a joint program of the Association of Research Libraries (ARL) and EDUCAUSE. CNI, based in Washington, DC, is an institutional membership organization that advances the transformative promise of networked information technology for the advancement of scholarly communication and the enrichment of intellectual productivity. She has been with CNI since 1990.

At CNI, Joan has provided leadership for programs such as New Learning Communities, Assessment of the Networked Environment, Working Together, and learning spaces. She has written articles and made presentations on such topics as networked information, learning spaces, collaboration among professional groups, assessment, and teaching and learning in the networked environment. Her chapter on "Net Generation Students and Libraries" in an EDUCAUSE book on Educating the Net Gen has received wide distribution. She is chair of the Association of College & Research Libraries New Publications committee, past chair of the editorial board of College & Research Libraries News and is on the board of the Networked Digital Library of Theses and Dissertations (NDLTD).

Joan previously held positions at the libraries of Cornell University, George Washington University, Georgetown University, and SUNY at Brockport. In addition, she worked at the Research and Policy Analysis Division of the American Council on Education and the National Center for Postsecondary Governance and Finance at the University of Maryland.

Joan received her Ph.D. in higher education policy, planning, and administration from the University of Maryland, her M.L.S. from SUNY Geneseo, and an A.B. from Vassar College.

Additional information is available at:
Visit the suggested readings page for a related bibliography, including a selection of Lippincott's publications.

Closing Keynote: Sarah Houghton-Jan
Online Services for Online Users
Sarah Houghton-Jan is the Digital Futures Manager for the San José Public Library in the heart of the Silicon Valley. She also works as a consultant for the Infopeople Project, serves on LITA's Top Technology Trends Committee, and speaks internationally at live and online events for libraries and other institutions. She was named a 2009 Mover and Shaker by Library Journal.

Sarah received her MLIS from the University of Illinois-Urbana Champaign and an MA in Irish Literature from Washington State University.

Sarah blogs at Additional information, including numerous social-networking connections, is available at

Panel Discussion: Educational Researchers - Current Findings & Trends

Heather A. Horst
Hanging Out, Messing Around and Geeking Out: Genres of Participation in the New Media Ecology
Heather Horst is an Associate Project Scientist at the Humanities Research Institute at University of California, Irvine, where she is involved in the Digital Media and Learning initiative. She is conducting a literature review of international new media practices and designing a series of research methodologies to map the ways in which youth navigate their everyday media ecologies -- homes, schools, after school programs, libraries, museums and online spaces -- with the aim of understanding how these ecologies shape and may be harnessed for learning.

Heather’s current work builds upon her research on new media use in Silicon Valley families conducted at University of California, Berkeley and supported by the MacArthur Foundation. She is co-author of Hanging Out, Messing Around and Geeking Out: Living and Learning with New Media (Ito, et. al, MIT Press, Forthcoming) and The Cell Phone: An Anthropology of Communication (Horst and Miller, Oxford and NY: Berg, 2006).

Heather has a PhD in Social Anthropology from the University of London, an MA in Anthropology from University of California, Santa Barbara, and a BA in Anthropology from the University of Minnesota.

Additional Information is available at:
Futures of Learning (UCHRI)
"Digital Youth Project White Paper" (PDF)
Digital Youth Project Final Report

Robin Tracy Williams
In Command! - Kids and Teens Build and Manage Their Own Information Spaces and Learn to Manage Themselves in Those Spaces
Robin Williams is a program coordinator for Sun Microsystems in Virtual worlds. She has presented on School Library Media and Virtual worlds and coauthored In Command: Kids and Teens Build and Manage Their Own Information Spaces.

Robin received an MLIS from San Jose State University, and a BA from the University of of California at Santa Cruz.

Morning Breakout Sessions:

WEB 2.0 High: Information Access for the Pre-College Crowd
Panel: Two High School Students from the San Francisco Unified School District, and one school librarian, San Francisco Unified School District.
Panel Moderator: Jennifer Collins, Teen Services Specialist
Jennifer Collins has served as the Teen Services Coordinator at San Francisco Public Library since 2000. She oversees virtual and on-site programs, outreach, and collection development for ages 12-18. A librarian since 1992, she has worked with youth in school and public library settings in the Bay Area and internationally, storytelling, promoting books, and orienting children and teens to library resources and recreational reading. She is currently on the advisory board for Writerscorps, a youth poetry organization, and has also served as an editor for Greenwood Press.

The Pipeline: Teens & Young Adult Librarians on current behaviors & wants
Ellie Goldstein-Erickson & Alexandra Provence, Berkeley High School Library
Ellie Goldstein-Erickson & Alexandra Provence were both classroom English teachers before becoming teacher librarians. Between the two of them they have at least 60 years of experience as educators in California. They believe school libraries are the great equalizers for students, and that being information literate is the most important skill librarians can give their students as a graduation present.

Profile of University of California Undergraduates
Gregg Thomson, Office of Student Research, University of California, Berkeley
Gregg Thomson joined the faculty of the Department of African American Studies at the University of California, Berkeley in 1973. In 1990 Gregg was named Director of Berkeley’s Office of Student Research where he has conducted award-winning research on student use of ethnic categories, minority-retention programs, and innovative approaches to the study of student diversity. Since 2001 Gregg has served as a Principal Investigator for UCUES (University of California Undergraduate Experience Survey). UCUES is administered at all nine UC undergraduate campuses and six additional research universities by the Office of Student Research and Campus Surveys where Gregg is Executive Director. Results from UCUES have enhanced the campuses' understanding of the UC undergraduate experience in numerous ways and help to inform campus strategic planning and decision making. Among the more interesting findings are the student accounts at Berkeley of staff and instructor "everyday heroes."

*Update (Oct. 13): David Radwin is unable to attend the conference. Gregg Thomson, Radwin's colleague in the Office of Student Research at UCB, will give this presentation.

Afternoon Breakout Sessions:

Mary Linn Bergstrom & Susan Shepherd, University of California, San Diego
(Click on the "Panel Discussion (P.M.)" tab to view Mary Linn & Susan's bios.)

Char Booth, E-learning Librarian, Teaching Library, UC Berkeley
(Click on the "Panel Discussion (P.M.)" tab to view Char's bio.)

Jeff Rosen & Thoreau Lovell, San Francisco State University
(Click on the "Panel Discussion (P.M.)" tab to view Jeff & Thoreau's bios.)

Panel Discussion: Innovative Services & Tools

Mary Linn Bergstrom & Susan Shepherd
Undergraduates in a Science & Engineering Library
Mary Linn Bergstrom is the Head of the Science & Engineering Library [S&E], and Susan Shepherd is Head of Reference, Instruction and Outreach Services for S&E at UC San Diego. They are firmly committed to creating a visually and intellectually-stimulating environment for undergraduates that creates connections with their peers by highlighting student-built projects. A robust series of exhibits throughout the year invites them to envision the work of scientists and engineers, and events such as a faculty lecture series expose undergrads to cutting-edge research. The S&E Library is a lively place where students are actively engaged in collaborative study and learning in a variety of spaces.

Mary Linn received her MLS from the University of Denver. Susan received her BA from UC San Diego and her MLS from UC Berkeley.

Char Booth
Informing Innovation with Local User Research
Char Booth is an E-Learning Librarian at the University of California, Berkeley. A 2007 ALA Emerging Leader and 2008 Library Journal "Mover and Shaker", Char blogs about library futures and technology literacy at info-mational. She advocates for library cultures of experimentation and assessment, explores free and open source solutions to library sustainability, and promotes the integration of instructional design and pedagogical training in library education. Char is best known for her work in developing web-based voice and video reference and education programs at the Ohio University Libraries, and recently (May 2009) published "Informing Innovation: Tracking Student Interest in Emerging Library Technologies at Ohio University (A Research Report)."

In 2008 Char was featured in a Chronicle of Higher Education article on the future of librarianship, and appeared in a Library Journal article on strategies for "future-proofing" libraries. Her publications can be found in Library Journal (The Library Student Bill of Rights, Finding Your Inner Moxie) the Journal of Access Services , the Internet Reference Services Quarterly (PDF), and the Public Services Quarterly (forthcoming issue, as Technology Column editor). She is a regular on the Talis Library 2.0 Gang podcast series.

Char completed a Master's of Educational Technology at Ohio University in 2008, a M.S.I.S at the University of Texas at Austin's School of Information in 2005, and a B.A. in History at Reed College in Portland, Oregon in 2001.

Jeff Rosen & Thoreau Lovell
Gaining a Foothold in Theirspace
Jeff Rosen, Coordinator of Reference Services and Thoreau Lovell, Head of Library IT and Media Services are at the Leonard Library, San Francisco State University. They are working to make library services and materials more accessible and user-friendly in part, due to the displacement caused by the Leonard Library’s multi-year, library renovation and construction project.

Thoreau completed the Master of Information Management and Systems from the UC Berkeley School of information in 1999. Jeff completed an M.L.I.S. from the University of Texas at Austin’s Graduate School of Library and Information Science in 1994.

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Last updated 10/19/09. Page maintained by: Paul Atwood