Library Systems Office
Help Desk: 2-6120
helpbox@library.berkeley.edu
Help Desk request form
Name:
E-mail address:
Department/Library:
Phone Number:
I want to:
Report a problem or request assistance
Place an order(s)
Inquire about the status of a ticket
Other
Report a problem or request assistance
If your problem/request pertains to, or affects a machine, is there another machine that you can use until your need can be addressed by the Library Systems Office?
yes
no
If your problem/request pertains to a machine, please indicate the
Type of machine:
Public workstation machine
Information Desk machine
Information Gateway machine
Circulation Desk machine
Staff person's machine
CD-ROM Tower
Printer
FAX machine
If your problem/request pertains to a machine, please indicate the
Kind of machine:
PC Pentium
PC 486
PC 386
Mac/PowerPC
WYSE Terminal
Cisco PC
HP LaserJet printer
Other
Please provide the details of your problem/request:
Place an order(s)
Please indicate what you are ordering:
Public workstation machine
Information Desk machine
Information Gateway machine
Circulation Desk machine
Staff person's machine
CD-ROM tower
Printer
FAX machine
Network Connection
Software
Other
If you are ordering a machine, or software, is there another machine, or software product that you can use until your order can be filled by the Library Systems Office?
yes
no
Please provide the details of your order:
Inquire about the status of a ticket
Ticket number:
If you do not know the ticket number, please enter the name of the person who originally submitted the Help Desk request:
Other
Please provide more information so we can assist you:
LSO Home
My Computer
Report a problem
Software
Hardware
E-mail
Backup data on CD-ROM
Virus protection
Ergonomics
Computer Training
Computing Support
Digital Library Services
GLADIS/Pathfinder
Library Website
Programming Services