Developing Program Statements for Research and Reference Services in Doe/Moffitt – Workshop Notes – 2/12/01

Doe/Moffitt staff participated in workshops to discuss the issues related to research and reference services in Doe/Moffitt. Facilitators from subject specialty libraries led small group discussions focussed on questions posed by the AUL and Director of Doe/Moffitt. The AUL and Director of Collections and the AUL and Director of Public Services also participated as facilitators. Three representatives from the Subject Councils were participants in the small group discussions.

The flip chart contributions from the eight small groups were transcribed and clustered into categories by issue.

The comments from the small group created a pattern of issues in need of resolution, and in some cases, with rationale for various perspectives. This information served as the basis for the workshop held on 2/12. The participants were the Doe Moffitt Unit Heads (DMUH), the three representatives from the Subject Councils, and the AUL and Director of Doe/Moffitt. The workshop was facilitated by the campus organizational development consultant.

The AUL created a list of "givens," issues already decided and no longer on the table for discussion. She also prepared a list of questions in need of resolution with the understanding that the decisions were going to be made by the group. The facilitator used various methods for discussion, with the decision-making method of 70% agreement minus 2 people.

The following decisions were made at the 2/12/2000 meeting. The remainder of the questions will be discussed on 2/28.

Decisions about Research and Reference Services in Doe/Moffitt

The group immediately decided that there is a difference between what we "do" and what we "promote." This distinction is important as we draft the public statement about the focus of service and the targeted clientele. Given that we provide a service, however, there was agreement that we will "do" or provide service in specific ways that we will not necessarily promote as part of our statement of purpose. The decisions below identify those that we expect to do as opposed to those that we promote.


Moffitt Information Gateway

Targeted Clientele and Level of Service -- promote, in following order:

    1. Introductory reference service for all UCB users (regardless of status)
    2. Welcome/special place for undergraduates, particularly those new to Berkeley
    3. Promote the fact that Moffitt is the place to start for undergraduates in humanities and social sciences – but not the place to finish
    4. Encourage referrals to Doe and subject specialty libraries for specialized reference

Level of Service – do, but don’t promote

    1. Moffitt serves as a referral point for all campus undergraduate information needs

Doe Reference Desk

Targeted Clientele and Level of Service -- promote, in following order:

    1. Major focus on the fact that Doe serves research needs of all categories of UC users (primary function) (humanities, social science, area studies, government information resources)
    2. State also that Doe is open to the public
    3. One staff person in Doe will be dedicated to answering the phones for Reference Services, for Doe and Moffitt. This does not require a dedicated space. The phone service may not be an extra staff person, but may be one of the scheduled staff. (everyone is concerned about staffing for this service and implementation will depend upon staffing configuration. We will also investigate the possibility of sharing the phone with Gateway staff so that calls can be received in either location as needed – recognizing that the desired location is in Doe with the location)

Does Doe/Moffitt provide general reference for subject specialty libraries in the evenings and weekends – do but don’t promote

    1. Catalog assistance
    2. Refer to resources on web pages
    3. Doe science reference collection should not be expanded beyond its current scope (concentrate on electronic access)
    4. Staff make judgement based upon their comfort level
    5. Staff are not held accountable for beyond 1 and 2