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New Directions Initiative

Staff Responses (revised 10/2/07)

IMPROVING SPACE . Better utilize library space for student needs . Multipurpose/ flexibility in work spaces . More social spaces . Not enough seating- central place on campus/gathering place. Moffitt building renovation fit into this plan? . Cafe society- meeting place after lectures . Provide more accommodating spaces for patrons. Chairs are bad. Need more mobile and flexible spaces. Make spaces more inviting as is true at many newer facilities. Can we make our old facilities more comfortable. . Food: more cafes, where can food be allowed safely? Multiple use analysis- food/no food, quiet/ talk, cell phone areas, FSM could triple their customers if they had more space. Put a FSM branch into Doe, ed/psych, etc. . Allow food and drink in library buildings . Reduce number of physical libraries and relocate support and services around virtual and networked services (create group study and collaborative spaces) . Enhance library spaces to promote "library as place" and group study spaces . Faculty carrels and grad student carrels in the library . Better use of space in order to build community- combine social/academic . Physical space- more inviting, comfortable, flexible, conducive to group study with white boards, etc. long open hours

SUPPORTING STUDENTS . New student orientation . Integrate critical thinking skills in student orientation- "what to look for and sort through all content" Library take ownership of whole course curriculum on critical thinking, not on information literacy. Use library as laboratory. . Webpage integrated in learning systems on campus customizable to fit into this. Library web not a place people go- too static . Address student through Facebook, Myspace . Social outreach: book clubs, writing clubs, reverse mentoring process (students to librarians), outreach to local schools- mentored by UC students, engage student speakers (focus groups to evaluate website, etc), sponsor scholarships to underprivileged students of the community, engage librarians from local high schools and local community libraries, mentor reading and writing clubs for students in elementary, junior high, high school, and community colleges (staff and student involvement), offering scholarship for low income students of all ages to utilize library facilities . Coordinate what we need to tell freshmen every year . Create a student advisory ctte to the libraries analogous to housing and dining. . Students: restructure of system/ orientation . Library instruction on I-Tunes for undergrads . Devise learning tutorials for students using their own examples . Student representation on web group(for the design and navigation) . Work with faculty to let students know about web services re: course reserves, past exams. . Library to offer devices geared toward capturing and repackaging info content for use in teaching . Library partners with I-School, LAUC-B, etc to host programs for students to influence careers in "Information Brokering" and information science. . More course reserves off GLADIS and onto a more user-friendly interface

SUPPORTING INFORMATION DISCOVERY & ACCESS . Easier, more intuitive discovery paths to print and digital information (ie. accessible, pics of book cover) . Why do I need librarians when Google Scholar Books has it all? . Help me find a unified searching space so I don.t have to go to many catalogs and databases . Improve/integrate and simplify catalogs and databases and make it easier to find materials once I find a citation . How do I sift through all the stuff I find- what's best to use? . "invisible catalog" . Search box on own mobile device . Pathfinder- all library use same catalogs including affiliated who use MELVYL only . I want a simple search box on my mobile device which tells me what the library has . One catalog for all collections- no idiosyncrasies . Digitize everything . Where are google books . Easier pathways to information . Linking digital content of books through catalog and scholar (google) . Integrate library catalogs with google books and other digital resources . More info on digitization projects . Put the user experience first- accessibility and navigability of online resources . Digitize everything especially rare books, other non-circulating materials, reserve items, and special collections, ie photographs . All video and dvd content available via web . Common gateway so that content isn't duplicated . One information portal on homepage . More self service- patron use of library tools should be intrinsically self educational . Ensure quality, most-used materials are online. . Lots of our stuff is not digital. be able to digitize material on demand. Need equipment to use material in all formats. . Problem of ownership of materials between campuses- gumming up the services (loan, borrowing) . New interactive online catalog (multi language display) easy access to NRLF collection (increase delivery), interactive instruction (touch on screen) . Increasing valuable collections (need more money!) . Continue to integrate interdisciplinary collections . Ability to search across multiple databases from a single search interface . More online content overall

TECHNOLOGY . We need an ILS now . Wireless printing?

IMPROVING BASIC SERVICES . Put a librarian on duty in FSM cafe . Restructure present service organization to meet current needs of an interdisciplinary campus, rather than continue to operate in an outdated niche structure. . Outsource library functions which cannot be effectively managed internally . Improve pay for print service . Integrate library technology into camps technology. Two methods of printing within library-CARS: canon for example . Better access to new acquisitions material . Better in-process info . Better access to new materials . Liaison contacts need pictures/ bios to make them seem reachable . Public computing spaces/ facilities are inadequate. Need a seamless access. Printing is bad. Our collections are increasingly digital and our access needs vast improvement. Clarify what library does and what campus does. Make library computing environment more like micro computing center. Printing is a huge public relations issue- cards can't be used throughout campus, student rates only available some places. Integrate with campus. . Extend access to the public (hours, services, etc) beyond faculty and staff . Helping disabled- better services in using collections. Do we need more staff time? . Provide more services during the even more popular summer sessions . Faster delivery of NRLF and Bancroft storage materials . Improving and enhancing face to face communication with users in addition to new technologies . Faster processing of library materials . We digitize materials faculty want for course reserve . Expertise repository for staff helping patrons remove all telnet interfaces . Asking stations/ reference desk in the stacks . Late night services- reference . More public service- parts with live people- face to face (diversity, value personal attention) . Good signage and info about services . Reliable e-delivery: increase and test accessibility to online materials- no more broken urls! . Improving circulation process (Self service check out) . Consistency of library services- interconnectedness with other services- Integrate the technology library-wide . Better integration of services . 24 hour access and library cafes . More of an informative commons- help with productivity software programs as well as help finding library resources, open 24/7 . Reference services 24/7 with different formats . Offer more services in the summer . More proactive public services: printing from laptops, laptop lending, new interface on public pc.s . Internet/email for visitors-campus security prohibits . Real time online reference; .Ask Now. or IM . Stepping out from behind the desk

NEW SERVICES . Stop killing good ideas that need to be implemented (universal discharge of loans) . Create a library innovation and experimentation center for the testing of new services and approaches to academic needs . Technology and media = coordination, self check out . Online services like .Ask Now.= 24/7 off-hour reference in real time. . Print from laptops . Word processing in library . Productivity software- all your computer needs in the library . Productivity software available at library and easier printing . Digital archives of faculty work (blogs websites) supporting new publishing models . Create source of copyright info in partnership with campus . Copyright; need someone we can refer faculty to in order to modify publisher contracts. sold our position but willing faculty cant implement . All students access to word processing on public pc.s . Info commons run by the library- preferred in Moffitt . Use Second Life to a fuller professional application . Users need full access to computer applications/word processing/matlab, etc for library desktops in order to integrate research . State of the art integrated library system . Task force on innovative technology and student use of it to share ideas with staff . What about checking out laptops? . Self checkout of books . Design website to be customizable more user-friendly- seek out expertise in web design and invest more money in systems . Design website to be customizable more user-friendly- seek out expertise in web design and invest more money in systems . Structured system wide cooperation in cataloging and reference sources (saving resources) with seamless delivery as a goal . Single source for info. stop static duplicative pages . Productivity software on library pcs (Word, Excel, etc.) . Provide users with the ability to recall and place holds on materials themselves

COMMUNICATION & MARKETING . Communication = marketing . Not enough vitality- need to appeal to commercial instincts/ "gift shop" appeal of museums for example. Appeal to pay culture- sell tee shirts, etc. . More exhibits, virtual and physical, to highlight lib services and materials . Commercials/ ads promoting library services via facebook, tv, or where students meet . Library "open hours" for community- showcase collection, services, etc. . Publicize the library through pop culture . Open houses and tours of other libraries to educate staff and faculty of library specific functions and services . Library outreach to advertise library services . More communication about what new service units are trying and experimenting with

SUPPORTING STAFF . Continually revitalize and challenge staff to deal with change and provide them with the skills needed to address changing campus expectations of library services . Leadership training . So much stuff going on, hard to get information out to staff (info needs broader distribution) What services do libraries offer? More overlap- info to multiple reflectors or in a central look-up spot . Cross training of staff across the library- building on the new mentoring program . Cross disciplinary projects within the library- having the staff work together- like the revival of the print lending project of Morrison . Support (staff, time, money) to implement current/ existing creative ideas . Info sessions with student workers . Regular built in assessment of services for continual improvement: a library unit on assessment or staff with assessment duties built in to job description . Look at UC Santa Cruz for example of staff incentives to increase training . Increasing support of in-house tech processing staff . Better training of staff to function in a more diverse capacity instead of shuffling people from one person to another . Staff with specific expertise should be encouraged to participate in open source collaborative resources like Wikipedia on work time. . LHRD partners with the ND Committee to access student employees. LHRD can also point Committee to Student Affairs.

OTHER . Go green . Oral histories of people retiring in the library . "Selector role" for quality, most-used materials for digitization . Survey- what ideas are in library . Failure is okay, the more projects fail- the better the end product is- the Google model . Know history of the library as we move forward. Know were we are coming from before we know where we are going . What direction does administration know we need to move? . Use UCOP report to streamline and improve communication and organizational structures . Open communication with departmental and affiliate libraries . Encourage an environment of experimentation

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