UC Berkeley Library

Proxy Problem Report Form

If you authenticated via Patron/PIN and you received a message that you are not authorized to access a licensed resource, please contact the Privileges Desk. Only the Privileges Desk can modify your Library privileges; we regret that Library Technical Support will be unable to assist you with this.

Please submit this form at the time you encounter a problem. We will keep your information confidential. You should receive a response within two working days.

Before reporting a problem, we suggest that you:

Please submit this form with the browser that was used to access the licensed resource.

If you authenticated via Patron/PIN and you received a message that you are not authorized to access a licensed resource, please contact the Privileges Desk. Only the Privileges Desk can modify your Library privileges; we regret that Library Technical Support will be unable to assist you with this.

Please submit this form at the time you encounter a problem. We will keep your information confidential. You should receive a response within two working days.

Before reporting a problem, we suggest that you:

Please submit this form with the browser that was used to access the licensed resource.

Personal Information
Connection Information
Problem Description
Please copy and paste in the URL.
Please note: If the error message reported that you were not authorized to access the licensed resource, please contact the Privileges Desk.
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