UC Berkeley Library

Proxy Problem Report Form

Submitted by lweber on Mon, 10/30/2017 - 09:11

If you authenticated via Patron/PIN and you received a message that you are not authorized to access a licensed resource, please contact the Privileges Desk. Only the Privileges Desk can modify your Library privileges; we regret that Library Technical Support will be unable to assist you with this.

Please submit this form at the time you encounter a problem. We will keep your information confidential. You should receive a response within two working days.

Before reporting a problem, we suggest that you:

Please submit this form with the browser that was used to access the licensed resource.

If you authenticated via Patron/PIN and you received a message that you are not authorized to access a licensed resource, please contact the Privileges Desk. Only the Privileges Desk can modify your Library privileges; we regret that Library Technical Support will be unable to assist you with this.

Please submit this form at the time you encounter a problem. We will keep your information confidential. You should receive a response within two working days.

Before reporting a problem, we suggest that you:

Please submit this form with the browser that was used to access the licensed resource.

Personal Information
Connection Information
Problem Description
Did you find the link in OskiCat? Via Start your search on the Library homepage? In a library guide? Via eJournals (UC eLinks)?
Please copy and paste in the URL.
Please note: If the error message reported that you were not authorized to access the licensed resource, please contact the Privileges Desk.
:
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