UC Berkeley Library

Diverted to Delhi

The toll-free telephone numbers used to place orders are often answered thousands of miles away by Indians trained to speak and think like Americans, or Brits or Australians. This film follows a group of university graduates through a rigorous 3-week course which they hope will prepare them for prestigious, well paying positions in these call centers. Over 200 of the U.S. Fortune 500 companies now choose to service their clients via Indian call centers where labor and set-up costs are low and the staff highly educated. c2002. 55 min.

Related web sites: Description from Filmakers Library Catalog

See also:
Bombay Calling
Calcutta Calling
King of Calls
Nalini by Day, Nancy by Night