UC Berkeley Library

Duplication Services - eCommerce

Content section: 

The Bancroft Library supports research, teaching, scholarship, and creative endeavors involving the use of materials from our collections. We provide a variety of duplication and permission services to meet the needs of our researchers and loan to cultural institutions for exhibitions.  Please see our Duplication Services page for more information.

For questions about orders, charges, or general customer service, please use one of these methods to contact us:
510-642-3781 (Administrative Office)
banc-aeon@berkeley.edu

Delivery Policy:
Bancroft digital duplication requests are  delivered via download only. Paper photocopies are delivered via pick-up or US mail.

Cancellation Policy:
Researchers may cancel their requests for duplication and/or permission until payment has been received by The Bancroft Library. Bancroft staff begin processing duplication and/or permission requests once payment has been received. Once payment has been received, Bancroft staff process the request, including sending the material out to vendors to be digitized. A refund may be issued only in the event of a technical problem with the completed order (e.g., corrupted digital file or torn photocopies). We regret that we cannot issue refunds if researchers decide that they no longer want or need the service. Please allow a minimum of 25 business days to complete all digital orders and permission requests.

The Library respects your privacy:
Library Privacy Policy

The Library and UC Berkeley protect your personal information:

Please retain a copy of the transaction receipt:
Your receipt will help us investigate and analyze any problems with a transaction, and expedite a resolution.