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In January 2002, I made available the results of a statistically valid and reliable campuswide Servqual survey of faculty and graduate students to measure library service quality. The survey was designed to document use patterns at various libraries, client use of electronic resources, and to identify desired changes to basic library services, new services desired by campus faculty and graduate students, and needed space and equipment improvements.

As the 2001-2002 Doreen B. Townsend Center for the Humanities Librarian Fellow, I continued to explore information literacy in higher education, an activity I characterize as an "inquiry in progress." From 1994-1999, I conducted an ongoing Survey of Information Literacy Competencies in UC Berkeley humanities and social sciences graduating seniors.

Nearly 400 graduating seniors in the political science and sociology departments were surveyed in Spring 1994, with an overall return rate of 66%. Some 240 graduating seniors in history, history of art, and philosophy were surveyed in Spring 1995 (an overall return rate of 57%). Close to 250 graduating seniors in history, political science, and sociology responded to the 1999 survey. See Patricia Davitt Maughan, "Assessing Information Literacy Among Undergraduates - A Discussion of the Literature and The University of California - Berkeley Assessment Experience." College & Research Libraries, 61(1), January 2001.

As a Townsend Fellow, I shared the results of my research to date and explored areas of further inquiry. These included the evolution of outcomes assessment in higher education; the confluence of teaching, learning, research, and information literacy; the identification of venues for collaboration among faculty, librarians and other campus professionals to define and promote an undergraduate-as-researcher agenda; the role of inquiry-based learning in higher education; and the ways in which these help develop research skills and critical thinking in undergraduates. This work led me to an appointment as Project Manager for the Mellon Faculty Fellows on Undergraduate Research Planning & Pilot Project.

Previously, I designed and conducted a Council on Library and Information Research sponsored Survey of Faculty & Graduate Student Use & Satisfaction with Library Resources & Services and collected data on the self-reported information needs and information seeking behaviors of faculty and graduate students at the University of California, Berkeley, including the values that campus scholars in different disciplines place on the on-shelf availability of materials, print v. electronic information, readily-available and retrospective collections, subsidized v. fee-based services, and timely document delivery service.

I queried campus scholars about the qualities they desire in scholarly information systems, their satisfaction with existent systems, and their views about the future of scholarly information within their individual fields. The survey was conducted within the Schools/Departments of Ancient History & Mediterranean Archaeology, Business, Chemical Engineering, Chemistry, Classics, Latin American Studies and Political Science. This research was carried out in conjunction with The Library's Council on Library Resources Grant 6601: Performance Measures for Research Library Collections & Information Services: A Planning Project. See Patricia Davitt Maughan, "Library Resources and Services - A Cross Disciplinary Survey of Faculty and Graduate Student Use and Satisfaction." The Journal of Academic Librarianship, 25(5), September 1999.