Frequently Asked Questions
If your computer is accessible to other people in your household or off-campus work site, we recommend that you either delete your browser's cookies or log out by clicking on this logout link.
This will protect your privacy and prevent others from using licensed resources under your login. When the browser is restarted, you will be required to log in again before using the proxy server.
Many companies have firewalls to prevent outsiders from accessing their internal networks. If your computer is behind such a firewall, you may not be able to use the proxy service.
Some ISP's use firewalls or caching servers to minimize the amount of data their servers have to obtain from sites on the internet, thus increasing their apparent speed. In this situation, your browser may not be able to engage the Library's proxy server.
In either case, your system administrator should be able to clarify whether a firewall is blocking your access, and to discuss options with you.
As internet security has become a major problem, many users are choosing to run personal firewalls on their own computers. Some users have implemented firewall products such as Black Ice, Zone Alarm, and Symantec without negatively effecting their use of the proxy server. However, it is possible that the presence of a personal firewall may interfere with the browser's ability to access the proxy server.
If your browser is configured correctly but fails to engage the proxy server, this may be due to the presence of a personal firewall. If you are willing to run your system without the firewall, you may be able to determine whether this is the problem by turning the firewall off.
Some users have reported that wireless routers may also interfere with the browser's ability to access the proxy server. Clearly not all wireless routers have this effect. You may be able to determine whether the wireless router is the cause by disabling the wireless, and connecting by means of a conventional wire.
The Library is unable to provide specific recommendations for configuring wireless routers or personal firewall hardware or software.
No. The proxy server will only be used when you attempt to access a website that requires a UC Berkeley IP Address. Once you log in and gain permission to access the site, the proxy server will not perform any actions that use your bandwidth. In other words, it should not affect your download times at all.
The proxy server will work with DSL, cable, ISDN, or dial-up modem connections from most third party Internet Service Providers (AT&T, Comcast, Earthlink, etc.).
If you connect to the Internet through a firewall, you may experience problems.
You do not need the proxy server if your computer is connected to the Internet through the UC Berkeley network in a campus building or residence hall, or via AirBears2.
If you connect to the Internet through CalVisitor, you will not be able to access licensed library resources, or use the Library Proxy Server to access licensed library resources.
The proxy server provides off-campus access to electronic resources licensed by the UC Berkeley Library. These include article databases, e-journals, e-books, encyclopedias, dictionaries, numeric data, and other premium online resources available through our website and catalogs.
You can locate many of these via the Databases link on the Library website, or through links in the library catalogs (look for "Electronic Locations" or "Available online").
Some resources are not available through the proxy server, generally because they operate through specific software on your computer rather than through the web. These include ARTstor (Macintosh only), JSTOR (Mac OS X), Luna Insight, the java client in UC Image Service, Loeb Classical Library Online, and the Connect function in EndNote. UC Berkeley users can access these resources from off campus through our VPN (Virtual Private Network) system.
Sending cookies to your browser is how the proxy identifies you as an authenticated user who should have access to licensed resources.
To ensure that only authorized people use the proxy server, you will need to "authenticate" yourself by logging in before you use a licensed resource.
The proxy login screen will present two options for login:
- CalNet method: This uses the CalNet ID, the campuswide identifier for UC Berkeley students, faculty, and staff. The login requires a personalized ID and "passphrase" chosen by the user. For more information, visit the CalNet website.
- Patron/PIN method: This uses the number from the person's Cal 1 Card, or Library card issued by our Privileges Desk. The login also requires a Library PIN (Personal Identification Number), which can be set within OskiCat, the UC Berkeley Library catalog, and the email address associated with your patron record.
If you have access to both kinds of login, choose whichever you prefer. Once you're authenticated by either method, the proxy's behavior is the same.
Your authentication will automatically expire after 4 hours without any use of the proxy.
If you see a screen with a vendor's logo and a prompt to log in or to subscribe to the database, this indicates that your proxy setup is not configured correctly, or in effect. Double-check your settings, and see our Library Proxy Server page for more help.
Why does the proxy server sometimes ask me to log in when I'm not accessing a licensed library resource?
Many online information vendors use several servers within the same internet domain to provide their services. In such cases, the Library proxy is active for the entire domain to ensure that all these resources are available to the campus community.
Sometimes sites which are available freely to the public and would not require the proxy are served from within the same internet domain as sites which require a license. Therefore, if your browser is configured to use the proxy server, you may be asked to log in to access such a site.
We apologize for any inconvenience this may cause. If it becomes bothersome, you can turn off the proxy setting in your browser (for details on how to do this, consult the setup instructions).
Why do I see warnings about going from secure to insecure (and vice versa) connections when logging into the proxy server with my CalNet ID?
Authentication via the CalNet proxy server is a complex process, involving several redirections of your browser between the proxy server and the campus authentication server, which use different security protocols. If your browser is set to warn you upon entering or leaving a secure environment, you may see such a warning when going through the steps of this process.
You do not need to worry about these messages. The only exchange of confidential information takes place when you enter your CalNet ID and passphrase, and that exchange is encrypted and highly secure. Your ID and passphrase are seen only by the campus's authentication server and are not transmitted back over the Internet, so your confidential information cannot be observed by any unauthorized third party.
You may be able to change your browser's security settings to eliminate these warning messages. However, please read the browser's help documentation carefully to make sure you understand the implications of this change.
As long as your web browser supports SSL (Secure Sockets Layer), as most browsers do, VPN should work if your computer connects to the Internet via a home network. It has been used successfully with a number of wireless routers, such as Linksys, Netgear, Belkin, and Apple Airport Base Station (except the Graphite model).