UC Berkeley Library

Frequently Asked Questions

Content section: 

FAQ v2.0

Questions? Ask Us!

Can I set up the VPN client to automatically connect at startup?

No, the Cisco VPN client cannot automate the login process.

Can I continue to print while connected to the VPN?

If the printer is physically attached to your computer, it should continue to work while your VPN connection is active.

If the printer is connected via a wireless or other Local Area Network, you will have to change a setting in the VPN client to "enable local LAN access".

You can also defer printing by choosing the "print to file" option to save the print stream on your computer, then print the resulting file after you disconnect from the VPN.

What should I do if I believe my credit/debit card was charged twice?

Check your credit card or bank account to make certain. If your account was debited twice contact the Library Privileges Desk at (510) 642-3403 or privdesk@library.berkeley.edu

After making payment online, how long does it take before my library account is cleared?

Bills are cleared immediately after the PayPal transaction is approved. Close the confirmation window and return to the fines to be paid page. Refresh the page to have the payment reflected on the screen. Please note that the fines to be paid page does not refresh automatically.

Will I get a confirmation number that payment was accepted?

A confirmation window will appear on screen after payment is approved. An email message will be sent with the receipt to the user’s email address.

Can I choose which invoice(s) to pay? Can I partial pay?

Yes, there is the option to select which invoice(s) to pay. Partial payment of an individual charge cannot be made.

I use VPN but can't access licensed resources, or get incorrect results.

Products such as Google Web Accelerator and the Firefox plugin DownThemAll can make web pages load more quickly. However, they can also cause problems when using electronic information resources that the library subscribes to, such as journal article databases.

When you try to use these resources through a web accelerator, it comes between your computer and the website you are using, masking your UC Berkeley IP address and caching pages from the site for later use. Consequently, you may not get correct results or may not be able to log in at all. This can happen whether you are on or off campus, and even when you are using our proxy service or VPN.

For this reason, we recommend turning off your web accelerator before using our website, or setting it to ignore specific databases, etc. that you plan to use. Please see the Wikipedia article about Google Web Accelerator.

What do I need to do to get a refund if I find the books?

To receive a refund for billed items paid the original items checked out must be returned and a request for refund must be made within 90 days of payment. Go to the Library Privileges Desk in Doe Library with the original receipt of payment and photo ID. Complete the refund request form. A refund check will be issued within 6 to 12 weeks. Please note: processing/billing fees are non-refundable.

What is UC-eLinks, and how do I use it?

UC-eLinks helps you get articles listed in many of our article databases. Look for a button or link embedded next to each item in the search results:

Berkeley-eLinks

Clicking on UC-eLinks may take you directly to the article, to the journal's homepage, or it may open up a menu that lets you:

  • Get the full text of the article if it's available in one of our connected databases.
  • Search for printed copies through our library catalogs, OskiCat and Melvyl.
  • Request an article through Interlibrary Loan, if UC Berkeley doesn't have it.
  • Ask a librarian for help.

Things to note:

  • Some databases don't include UC-eLinks.
  • Options available for any particular article may vary.
  • If UC-eLinks doesn't do what you expect, ask a librarian.

For details, see Getting Started with UC-eLinks.

If you want a particular article and already have a citation (at least the journal title and date), you can save time by entering it directly into the Citation Linker, powered by UC-eLinks.

How do I pay my library fines/fees online?

  1. Go to http://oskicat.berkeley.edu.
  2. Click on the “My OskiCat” link and log in.
  3. After logging in, click on the unpaid fines and bills link.
  4. Click on the Pay Now button to get a summary of the charges. Users can select all or individual invoice(s) to pay. Please note that partial payment of an individual charge cannot be made.
  5. Click the Pay Now button to access the PayPal website to enter credit card/personal information and complete the transaction. Once payment is approved a confirmation window will open. An email message with receipt will be sent to the user’s email address.
  6. Close the confirmation window and return to the fines to be paid page.
  7. Refresh the page to have payment reflected on the screen. Please note that PayPal will notify you if there is an error in the processing of payment.

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