UC Berkeley Library

Frequently Asked Questions

Content section: 

FAQ v2.0

Questions? Ask Us!

The proxy server is working very slowly. What should I do?

If you experience a very slow response time when waiting for a login prompt, or after logging in, use the Report a Problem form to make us aware of this issue.

This problem may not last long. However, if you need access quickly, try the campus Virtual Private network (VPN), an alternative method for accessing licensed resources.

Can I continue to print while connected to the VPN?

If the printer is physically attached to your computer, it should continue to work while your VPN connection is active.

If the printer is connected via a wireless or other Local Area Network, you will have to change a setting in the VPN client to "enable local LAN access".

You can also defer printing by choosing the "print to file" option to save the print stream on your computer, then print the resulting file after you disconnect from the VPN.

Can I set up the VPN client to automatically connect at startup?

No, the Cisco VPN client cannot automate the login process.

How do I start up VPN?

Please see the VPN nstructions for Windows, Macintosh, and Linux computers.

Who installs the VPN software?

You, the user. At home, on your personal computer, you are responsible for selecting an Internet Service Provider (ISP), coordinating installation, and installing any required software. This includes the VPN client. You should not need to use the VPN from an on-campus computer.

How do I get the VPN software?

The instructions for MacintoshWindows, and Linux computers will guide you through the process of downloading and installing the VPN client software.

Does VPN offer virus protection?

No. VPN provides security by encrypting and decrypting data that passes through a VPN connection; it does not offer protection from viruses or other malware.

Can I use VPN through a firewall?

If you are having trouble connecting and have a firewall, you can test it by disabling the firewall and trying again.

If your computer is behind a firewall that restricts access by IP address, its settings may need to be modified to allow access via the VPN. For more information see this UC Berkeley IST Knowledge Base article.

Can I choose which invoice(s) to pay? Can I partial pay?

Yes, there is the option to select which invoice(s) to pay. Partial payment of an individual charge cannot be made.

Will I get a confirmation number that payment was accepted?

A confirmation window will appear on screen after payment is approved. An email message will be sent with the receipt to the user’s email address.

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