UC Berkeley Library

Frequently Asked Questions

Content section: 

FAQ v2.0

Questions? Ask Us!

How long can I stay connected via VPN?

The VPN will automatically disconnect after your Internet connection is inactive for 30 minutes.

How do I remove the Library proxy from my browser?

To remove the UC Berkeley Library proxy:

  1. Go to the Library Proxy Server page.
  2. Choose the instructions for your browser and operating system.
  3. Find the step of the instructions that asks you to enter the proxy URL (http://proxy.lib.berkeley.edu/proxy.pac) and delete the URL from your settings.
  4. Follow the rest of the setup instructions to ensure you save your changes.

I tried to uninstall the VPN but it didn't work. What should I do?

Unfortunately this can happen for a number of reasons. Please contact the help services listed below.

Students: visit the Residential Computer Service in Moffitt Library.

Faculty and Staff: contact the IST Service Desk: itcsshelp@berkeley.edu; 510-664-9000, option 1, option 1, option 1
  Mon-Fri 9am-5pm.

Where can I find University of California employee salaries?

The Sacramento Bee maintains an online database of California state worker salaries. You can search for employee salaries from the last five years by employee name and department. To find salaries from the University of California Berkeley, for example, select UC Berkeley from the department dropdown list. The University of California Office of the President also maintains a public record of UC employee pay. You can search the UCOP database by pay range and job title as well as employee name and campus. For more information, check out the Compensation at the University of California website.

You can also ask at the Doe Reference Desk to view CD-ROMs of University of California salary information from 2005 to 2009 in Access, Excel and/or PDF format. (The Library will not collect salary data from 2010 to present given its availability via the UCOP site above.) These CD-ROMs are not available to check out but can be used on a computer in Doe 202, and the read-only files can be saved to external media (such as flash drive or a CDR) in an editable format.

I still have a question about VPN. What should I do?

If your question is about installing, or running VPN:

If your question is about accessing library resources:

For more information about VPN:

Why does the proxy server reject my username and password?

If you are getting prompted over and over again to enter your username and password, make sure you're using the right username and password!

If you are logging in with a CalNet ID:

  • Make sure that the "Caps Lock" key on your keyboard is not in effect.
  • Test whether your CalNet ID is still valid and log in.
  • Note: To protect your privacy on a shared computer, quit the web browser when your session is finished.

If you are logging in with a library PIN:

  • Make sure that you are using the number printed on your current UCB Library Card or Cal 1 Card.
  • If needed, reset your PIN by clicking on the "Forgot your PIN or don't have a PIN?" link on the Login to My OskiCat screen.
  • Make sure that the email address is the one associated with your Library account. If you're not sure which email address you use for this purpose, log into My OskiCat and use the address displayed there.

If your username and password were accepted but you see a message such as "Proxy authorization failed", your Library privileges may have expired or your affiliation with UC Berkeley may not warrant access to the proxy server.

Only UC Berkeley students, faculty and staff, and some other individuals affiliated with the University, are eligible to use the proxy server. If you have questions concerning your eligibility for Library services, please contact the Privileges Desk in Doe Library (510-642-3403).

Can I continue to print while connected to the VPN?

If the printer is physically attached to your computer, it should continue to work while your VPN connection is active.

If the printer is connected via a wireless or other Local Area Network, you will have to change a setting in the VPN client to "enable local LAN access".

You can also defer printing by choosing the "print to file" option to save the print stream on your computer, then print the resulting file after you disconnect from the VPN.

Can I set up the VPN client to automatically connect at startup?

No, the Cisco VPN client cannot automate the login process.

Can I use VPN through a firewall?

If you are having trouble connecting and have a firewall, you can test it by disabling the firewall and trying again.

If your computer is behind a firewall that restricts access by IP address, its settings may need to be modified to allow access via the VPN. For more information see this UC Berkeley IST Knowledge Base article.

How do I start up VPN?

Please see the VPN nstructions for Windows, Macintosh, and Linux computers.

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