Frequently Asked Questions

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FAQ v2.0

Questions? Ask Us!

I use VPN but can't access licensed resources, or get incorrect results.

Products such as Google Web Accelerator and the Firefox plugin DownThemAll can make web pages load more quickly. However, they can also cause problems when using electronic information resources that the library subscribes to, such as journal article databases.

When you try to use these resources through a web accelerator, it comes between your computer and the website you are using, masking your UC Berkeley IP address and caching pages from the site for later use. Consequently, you may not get correct results or may not be able to log in at all. This can happen whether you are on or off campus, and even when you are using our proxy service or VPN.

For this reason, we recommend turning off your web accelerator before using our website, or setting it to ignore specific databases, etc. that you plan to use. Please see the Wikipedia article about Google Web Accelerator.

Can I use VPN through a firewall?

If you are having trouble connecting and have a firewall, you can test it by disabling the firewall and trying again.

If your computer is behind a firewall that restricts access by IP address, its settings may need to be modified to allow access via the VPN. For more information see this UC Berkeley IST Knowledge Base article.

Can I set up the VPN client to automatically connect at startup?

No, the Cisco VPN client cannot automate the login process.

How do I start up VPN?

Please see the VPN nstructions for Windows, Macintosh, and Linux computers.

Who installs the VPN software?

You, the user. At home, on your personal computer, you are responsible for selecting an Internet Service Provider (ISP), coordinating installation, and installing any required software. This includes the VPN client. You should not need to use the VPN from an on-campus computer.

How do I get the VPN software?

The instructions for MacintoshWindows, and Linux computers will guide you through the process of downloading and installing the VPN client software.

Does VPN offer virus protection?

No. VPN provides security by encrypting and decrypting data that passes through a VPN connection; it does not offer protection from viruses or other malware.

Can I choose which invoice(s) to pay? Can I partial pay?

Yes, there is the option to select which invoice(s) to pay. Partial payment of an individual charge cannot be made.

Will I get a confirmation number that payment was accepted?

A confirmation window will appear on screen after payment is approved. An email message will be sent with the receipt to the user’s email address.

Can I continue to print while connected to the VPN?

If the printer is physically attached to your computer, it should continue to work while your VPN connection is active.

If the printer is connected via a wireless or other Local Area Network, you will have to change a setting in the VPN client to "enable local LAN access".

You can also defer printing by choosing the "print to file" option to save the print stream on your computer, then print the resulting file after you disconnect from the VPN.

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