UC Berkeley Library

Frequently Asked Questions

Content section: 

FAQ v2.0

Questions? Ask Us!

How do I remove the library proxy from my browser?

Follow the instructions in the EZproxy: Remove the old proxy from a browser guide.

I tried to uninstall the VPN but it didn't work. What should I do?

Unfortunately this can happen for a number of reasons. Please contact the help services listed below.

Students: visit the Student Technology Service in Moffitt Library.

Faculty and Staff: contact the IST Service Desk: itcsshelp@berkeley.edu; 510-664-9000, option 1, option 1, option 1
  Mon-Fri 9am-5pm.

Where can I find University of California employee salaries?

The Sacramento Bee maintains an online database of California state worker salaries. You can search for employee salaries from the last five years by employee name and department. To find salaries from the University of California Berkeley, for example, select UC Berkeley from the department dropdown list. The University of California Office of the President also maintains a public record of Berkeley employee pay. You can search the UCOP database by pay range and job title as well as employee name and campus. For more information, check out the Compensation at the University of California website.

You can also ask at the Doe Reference Desk to view CD-ROMs of University of California salary information from 2005 to 2009 in Access, Excel and/or PDF format. (The Library will not collect salary data from 2010 to present given its availability via the UCOP site above.) These CD-ROMs are not available to check out but can be used on a computer in Doe 202, and the read-only files can be saved to external media (such as flash drive or a CDR) in an editable format.

I still have a question about VPN. What should I do?

If your question is about installing, or running VPN:

If your question is about accessing library resources:

For more information about VPN:

Who installs the VPN software?

You, the user. At home, on your personal computer, you are responsible for selecting an Internet Service Provider (ISP), coordinating installation, and installing any required software. This includes the VPN client. You should not need to use the VPN from an on-campus computer.

How do I get the VPN software?

The instructions for MacintoshWindows, and Linux computers will guide you through the process of downloading and installing the VPN client software.

Does VPN offer virus protection?

No. VPN provides security by encrypting and decrypting data that passes through a VPN connection; it does not offer protection from viruses or other malware.

Can I use VPN through a firewall?

If you are having trouble connecting and have a firewall, you can test it by disabling the firewall and trying again.

If your computer is behind a firewall that restricts access by IP address, its settings may need to be modified to allow access via the VPN. For more information see this UC Berkeley IST Knowledge Base article.

What should I do if I believe my credit/debit card was charged twice?

Check your credit card or bank account to make certain. If your account was debited twice contact the Library Privileges Desk at (510) 642-3403 or privdesk@library.berkeley.edu

How do I start up VPN?

Please see the VPN nstructions for Windows, Macintosh, and Linux computers.

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