Frequently Asked Questions

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FAQ v2.0

Questions? Ask Us!

How do I download a book from HathiTrust?

HathiTrust contains over 2.7 million fully viewable digital volumes, including books and journals important for student and faculty research. Some volumes in the HathiTrust Digital Library, however, are only available to search and are not available for download or to view in full.

Downloading PDFs from HathiTrust

  1. Go to www.hathitrust.org
  2. To limit your search to fully viewable items, check the box for Full view only from Catalog Search
  3. Select the full view link next to any item from your search results
  4. From the record view, select Download whole book (PDF) from the left column
  5. Click Login from the pop-up window.
  6. Choose the University of California, Berkeley from the drop down list and click Login
  7. Enter your CalNet ID and passphrase
  8. You will return to the full view record of the book. Select, once again, the Download whole book (PDF) link from the left column to download the PDF to your computer.

You can also find HathiTrust volumes that are available for download through OskiCat or Melvyl.

My AOL dialup or broadband connection drops when I connect to the VPN, or doesn't connect at all. What can I do?

The VPN client will not work with AOL dialup or AOL Broadband services. When connected to the VPN via AOL dialup service, the VPN client disconnects after a few seconds. This happens because of a "connection keep-alive" sent by AOL. When connected to the VPN, the AOL server doesn't recognize that the connection is now being sent through the VPN, and is lead to believe that the machine is no longer connected to its network. Since it no longer sees the client, it disconnects the session. This is expected behavior from AOL connected clients. AOL does not claim to provide any support for VPN on their infrastructure.

Solution: Use a different ISP if you need to connect to the UC Berkeley VPN.

I used VPN, then forgot to disconnect it. Is this a problem?

No, but while your VPN was connected, all your Internet traffic passed through the UC Berkeley VPN server. This slowed down your connection to Internet resources that did not require use of the VPN. The VPN software will "time out" after 30 minutes of no activity, but we recommend disconnecting it when you are finished with your session.

How long can I stay connected via VPN?

The VPN will automatically disconnect after your Internet connection is inactive for 30 minutes.

How do I remove the Library proxy from my browser?

If you have graduated, or are otherwise no longer affilliated with UC Berkeley, but continue to be prompted for your CalNet ID when trying to access certain online resources, you may need to remove the proxy server from your browser settings.

To turn off the UC Berkeley Library proxy:

  1. Select the setup instructions for your browser and operating system from the Library Proxy Server page.
  2. Scroll down to the bottom of the instructions and look for the heading, To turn off this setting.
  3. Follow the steps there to reset your browser to no longer use the UC Berkeley Library Proxy Server.

I tried to uninstall the VPN but it didn't work. What should I do?

Unfortunately this can happen for a number of reasons. Please contact the help services listed below.

Students: visit the Student Computer Consulting Service; you can make an appointment online.

Faculty and Staff: contact the IST Service Desk: itcsshelp@berkeley.edu; 510-664-9000, option 1, option 1, option 1
  Mon-Fri 9am-5pm.

Where can I find University of California employee salaries?

The Sacramento Bee maintains an online database of California state worker salaries. You can search for employee salaries from the last five years by employee name and department. To find salaries from the University of California Berkeley, for example, select UC Berkeley from the department dropdown list. The University of California Office of the President also maintains a public record of UC employee pay. You can search the UCOP database by pay range and job title as well as employee name and campus. For more information, check out the Compensation at the University of California website.

You can also ask at the Doe Reference Desk to view CD-ROMs of University of California salary information from 2005 to 2009 in Access, Excel and/or PDF format. (The Library will not collect salary data from 2010 to present given its availability via the UCOP site above.) These CD-ROMs are not available to check out but can be used on a computer in Doe 202, and the read-only files can be saved to external media (such as flash drive or a CDR) in an editable format.

I still have a question about VPN. What should I do?

If your question is about installing, or running VPN:

If your question is about accessing library resources:

For more information about VPN:

Why does the proxy server reject my username and password?

If you are getting prompted over and over again to enter your username and password, make sure you're using the right username and password!

If you are logging in with a CalNet ID:

  • Make sure that the "Caps Lock" key on your keyboard is not in effect.
  • Test whether your CalNet ID is still valid and log in.
  • Note: To protect your privacy on a shared computer, quit the web browser when your session is finished.

If you are logging in with a library PIN:

  • Make sure that you are using the number printed on your current UCB Library Card or Cal 1 Card.
  • If needed, reset your PIN by clicking on the "Forgot your PIN or don't have a PIN?" link on the Login to My OskiCat screen.
  • Make sure that the email address is the one associated with your Library account. If you're not sure which email address you use for this purpose, log into My OskiCat and use the address displayed there.

If your username and password were accepted but you see a message such as "Proxy authorization failed", your Library privileges may have expired or your affiliation with UC Berkeley may not warrant access to the proxy server.

Only UC Berkeley students, faculty and staff, and some other individuals affiliated with the University, are eligible to use the proxy server. If you have questions concerning your eligibility for Library services, please contact the Privileges Desk in Doe Library (510-642-3403).

I followed the setup instructions, why haven't my configuration changes taken effect?

  1. Be sure you have followed the configuration instructions exactly. Check to make sure you have entered the correct "automatic proxy configuration" URL into your browser settings:
    http://proxy.lib.berkeley.edu/proxy.pac
  2. Be sure there are no spaces or extra characters to the left or right of the URL.
  3. Before closing the configuration dialog box, be sure to click the OK, Apply now, or Reload button if provided.
  4. Be sure you are using a browser that supports Automatic Proxy Configuration.

    On a Macintosh, no version of Internet Explorer supports Automatic Proxy Configuration. Use Firefox, Safari, Mozilla, or Netscape for this purpose.

    AOL's browser (a highly customized version of Internet Explorer), will not work with the proxy server. Use a different browser instead.

  5. Make sure that cookies are enabled in the browser.

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