UC Berkeley Library

Frequently Asked Questions

Content section: 

FAQ v2.0

Questions? Ask Us!

Can I set up the VPN client to automatically connect at startup?

No, the Cisco VPN client cannot automate the login process.

Can I continue to print while connected to the VPN?

If the printer is physically attached to your computer, it should continue to work while your VPN connection is active.

If the printer is connected via a wireless or other Local Area Network, you will have to change a setting in the VPN client to "enable local LAN access".

You can also defer printing by choosing the "print to file" option to save the print stream on your computer, then print the resulting file after you disconnect from the VPN.

What do I need to do to get a refund if I find the books?

To receive a refund for billed items paid the original items checked out must be returned and a request for refund must be made within 90 days of payment. Go to the Library Privileges Desk in Doe Library with the original receipt of payment and photo ID. Complete the refund request form. A refund check will be issued within 6 to 12 weeks. Please note: processing/billing fees are non-refundable.

After making payment online, how long does it take before my library account is cleared?

Bills are cleared immediately after the PayPal transaction is approved. Close the confirmation window and return to the fines to be paid page. Refresh the page to have the payment reflected on the screen. Please note that the fines to be paid page does not refresh automatically.

Will I get a confirmation number that payment was accepted?

A confirmation window will appear on screen after payment is approved. An email message will be sent with the receipt to the user’s email address.

Can I choose which invoice(s) to pay? Can I partial pay?

Yes, there is the option to select which invoice(s) to pay. Partial payment of an individual charge cannot be made.

I use VPN but can't access licensed resources, or get incorrect results.

Products such as Google Web Accelerator and the Firefox plugin DownThemAll can make web pages load more quickly. However, they can also cause problems when using electronic information resources that the library subscribes to, such as journal article databases.

When you try to use these resources through a web accelerator, it comes between your computer and the website you are using, masking your UC Berkeley IP address and caching pages from the site for later use. Consequently, you may not get correct results or may not be able to log in at all. This can happen whether you are on or off campus, and even when you are using our proxy service or VPN.

For this reason, we recommend turning off your web accelerator before using our website, or setting it to ignore specific databases, etc. that you plan to use. Please see the Wikipedia article about Google Web Accelerator.

How do I pay my library fines/fees online?

  1. Go to http://oskicat.berkeley.edu.
  2. Click on the “My OskiCat” link and log in.
  3. After logging in, click on the unpaid fines and bills link.
  4. Click on the Pay Now button to get a summary of the charges. Users can select all or individual invoice(s) to pay. Please note that partial payment of an individual charge cannot be made.
  5. Click the Pay Now button to access the PayPal website to enter credit card/personal information and complete the transaction. Once payment is approved a confirmation window will open. An email message with receipt will be sent to the user’s email address.
  6. Close the confirmation window and return to the fines to be paid page.
  7. Refresh the page to have payment reflected on the screen. Please note that PayPal will notify you if there is an error in the processing of payment.

Why scanning stations?

As part of the transition when the Library’s previous copy service contract expired in 2010, we surveyed our users about their needs and other university libraries about their services. Based on that input, the Library chose to acquire equipment that allowed for scanning/downloading and develop services similar to those in other libraries.

Scanning to a flash drive is free. The Library provides printing at rates that cover our costs for the equipment and staff who maintain them.

The ability to scan to a flash drive saves paper and enables users to store and organize their material more efficiently. Scans can be delivered in multiple file types, at a lower cost than photocopies. Our prices for printing are consistent with, and in some cases lower than, those in other Berkeley libraries.

I'd like to donate books to the library. How do I arrange that?

The Library will gratefully consider all gifts of recorded information which meet the instructional and research needs of the Berkeley academic community. Questions about gifts to the Library should be directed to Dirk Kennedy.

Please see Book Donations to the University Library regarding criteria for acceptance, tax and appraisal considerations, and other information.

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