Re: customer service & videos

Sallymaro@aol.com
Wed, 16 Dec 1998 08:42:26 -0800 (PST)

Gary:
Urban Libraries Council has a series "Taking Charge of Your Work." One title
in the series is "Public Services." Might be something there. It is
available from ULC, 1603 Orrington, Evanston, IL 60201. (847) 866-9999.
Cheers...Sally Mason-Robinson