At 07:19 AM 10/16/97 -0700, you wrote:
>Most vendors *will* replace a part from an entire set. For example,
>most audiobook publishers will replace single tapes in a set free of
>charge. Unfortunately video distributors usually charge for individual
>parts, but often the price is very reasonable. I would be surprised if
>Harvard wouldn't replace the tape for a reasonable price, but then again
>they have the nerve to charge $2000 for this set in the first place and
>someone was silly enough to pay it! The prof should call their original
>Indiana University Libraries
>On Thu, 16 Oct 1997 G_2WEBER@VENUS.TWU.EDU wrote:
>> One of our business professors just accosted me in the hallway with an
>> interesting question. His department shelled out around $2000 for a Harvard
>> media boxed set (a couple of videotapes accompanied by 16
>> literature). Now one of the videos has met with a hostile VCR, and is
>> He wants to know if Harvard ever replaces just videos in such sets, or
>> they have to buy the entire set in order just to replace the bad tape.
>> Naturally, he's reluctant to buy another copy of the entire set just to
>> one piece of same. Has anybody had a similar experience? If so, how did
>> respond to it?
>> I told him I wouldn't bet on their replacing just the one piece, but that
>> I'd ask around and see what others have encountered. (I'll also try to
>> of Harvard and get this from the horse's mouth, so to speak). Thanks for
>> hearing me out.
>> -- K. L. Weber, TCU Library --