Re: Harvard's policies re replacing videotapes...

Stan Gilliam (stan@pals.guilford.edu)
Thu, 16 Oct 1997 07:44:33 -0700

Harvard probably hired a dubbing house nearby to make copies of their
tapes. I would hope they would simply charge you a dubbing/replacement fee
to have the work done.

At 07:19 AM 10/16/97 -0700, you wrote:
>Most vendors *will* replace a part from an entire set. For example,
>most audiobook publishers will replace single tapes in a set free of
>charge. Unfortunately video distributors usually charge for individual
>parts, but often the price is very reasonable. I would be surprised if
>Harvard wouldn't replace the tape for a reasonable price, but then again
>they have the nerve to charge $2000 for this set in the first place and
>someone was silly enough to pay it! The prof should call their original
>contact.
>
>Kristine Brancolini
>Indiana University Libraries
>brancoli@indiana.edu
>
>On Thu, 16 Oct 1997 G_2WEBER@VENUS.TWU.EDU wrote:
>
>> One of our business professors just accosted me in the hallway with an
>> interesting question. His department shelled out around $2000 for a Harvard
>> media boxed set (a couple of videotapes accompanied by 16
articles/accompanying
>> literature). Now one of the videos has met with a hostile VCR, and is
damaged.
>> He wants to know if Harvard ever replaces just videos in such sets, or
whether
>> they have to buy the entire set in order just to replace the bad tape.
>> Naturally, he's reluctant to buy another copy of the entire set just to
replace
>> one piece of same. Has anybody had a similar experience? If so, how did
Harvard
>> respond to it?
>>
>> I told him I wouldn't bet on their replacing just the one piece, but that
>> I'd ask around and see what others have encountered. (I'll also try to
get hold
>> of Harvard and get this from the horse's mouth, so to speak). Thanks for
>> hearing me out.
>>
>> -- K. L. Weber, TCU Library --
>>
>>
>
>