Re: Harvard's policies re replacing videotapes...

Kristine R. Brancolini (
Thu, 16 Oct 1997 09:13:17 -0500 (EST)

Most vendors *will* replace a part from an entire set. For example,
most audiobook publishers will replace single tapes in a set free of
charge. Unfortunately video distributors usually charge for individual
parts, but often the price is very reasonable. I would be surprised if
Harvard wouldn't replace the tape for a reasonable price, but then again
they have the nerve to charge $2000 for this set in the first place and
someone was silly enough to pay it! The prof should call their original

Kristine Brancolini
Indiana University Libraries

On Thu, 16 Oct 1997 G_2WEBER@VENUS.TWU.EDU wrote:

> One of our business professors just accosted me in the hallway with an
> interesting question. His department shelled out around $2000 for a Harvard
> media boxed set (a couple of videotapes accompanied by 16 articles/accompanying
> literature). Now one of the videos has met with a hostile VCR, and is damaged.
> He wants to know if Harvard ever replaces just videos in such sets, or whether
> they have to buy the entire set in order just to replace the bad tape.
> Naturally, he's reluctant to buy another copy of the entire set just to replace
> one piece of same. Has anybody had a similar experience? If so, how did Harvard
> respond to it?
> I told him I wouldn't bet on their replacing just the one piece, but that
> I'd ask around and see what others have encountered. (I'll also try to get hold
> of Harvard and get this from the horse's mouth, so to speak). Thanks for
> hearing me out.
> -- K. L. Weber, TCU Library --