Harvard's policies re replacing videotapes...

G_2WEBER@VENUS.TWU.EDU
Thu, 16 Oct 1997 08:41:40 -0600 (CST)

One of our business professors just accosted me in the hallway with an
interesting question. His department shelled out around $2000 for a Harvard
media boxed set (a couple of videotapes accompanied by 16 articles/accompanying
literature). Now one of the videos has met with a hostile VCR, and is damaged.
He wants to know if Harvard ever replaces just videos in such sets, or whether
they have to buy the entire set in order just to replace the bad tape.
Naturally, he's reluctant to buy another copy of the entire set just to replace
one piece of same. Has anybody had a similar experience? If so, how did Harvard
respond to it?

I told him I wouldn't bet on their replacing just the one piece, but that
I'd ask around and see what others have encountered. (I'll also try to get hold
of Harvard and get this from the horse's mouth, so to speak). Thanks for
hearing me out.

-- K. L. Weber, TCU Library --