Re: Bookdrop return of videos

Stan Gilliam (stan@pals.guilford.edu)
Fri, 15 Aug 1997 09:14:56 -0700

I concur with this. If the video is in a good sturdy case, it would be unusual
for it to be damaged.

At 08:41 AM 8/14/97 -0700, you wrote:
>Chuck, I agree whole-heartedly on this subject. We are here to serve
>patrons in the most convenient manner possible. When we start pushing
>artificial barriers in front of situations just because staff might not
>like a new concept or idea, but will undoubtably benefit the patron
>(customer or client), then we are not doing or job correctly. Incidently,
>I did the same experiment for our board to justify bookdrop use for
>videos. Jim Scholtz, Yankton Community Library.
>
>On Wed, 13 Aug 1997 CEbert2@aol.com wrote:
>
>> Don't get me started on this! It took me three attempts over the course of a
>> year to get my library to allow patrons to return video tapes in the book
>> drops. I finally triumphed when I went into the manager's meeting and
>> dropped a video on the floor. Then I dropped about ten books on it,
>> demonstrating once and for all that nothing would happen.
>>
>> If you circulate them in decent plastic cases, videos do much better in book
>> drops than books. We had a patron who actually ran over a video with a car.
>> The case was totalled, but the video was playable. The shell had a small
>> crack but the tape inside was fine. We put it in a new shell and put it back
>> on the shelves.
>>
>> As for the temperature thing: First of all you're only going to get warping
>> if the tape is left in direct sunlight. Secondly, everything I've ever read
>> has indicated that as long as the tape is allowed to return to room
>> temperature before playing, it will not sustain any damage. If properly
>> taken care of, your tapes will wear out from overuse before the weather gets
>> them.
>>
>> A lot of people in my library said that patrons would not be happy if they
>> had to pay for videos damaged in the book drops. My reply was that it was
>> the library's policy that a patron is responsible for any item on his/her
>> card no matter how it was returned. They don't like paying for damaged books
>> either, but circ makes them, even if they were damaged in a drop.
>>
>> IMHO, there is absolutely no reason to deny patrons the convenience of
>> returning videos in the book drop.
>>
>> I warned you not to get me started.
>>
>> -Chuck Ebert
>> Head, Audio-Visual Services
>> Muskingum County Library System
>> Zanesville, OH
>>
>> <<Greetings! O wise videofolk:
>>
>> I'd like your help with a puzzling issue: Are videos harmed
>> when returned into a bookdrop?
>>
>> We're trying to decide how best to serve the convenience of our public
>> library customers vs the risk of damage to the AV material. Some of our
>> branch libraries have free-standing bookdrop bins, so the bin contents get
>> hot in the (75-90 degree) summer and freeze in the (zero and below) winter.
>> Some have slots that drop the items (books, magazines, audio- and
>> videotapes) directly into a box within the library.
>>
>> What is your experience with videos being returned to a drop? Or,
>> can you direct me to information on the subject? Thanks for your
>> help.
>>
>> Kathy White
>> Door County Library
>> 107 S 4th Ave
>> Sturgeon Bay, WI 54235>>
>>
>
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