Re: Videos for staff training
Edith Ramlow, Media Services Unit Supervisor (firstname.lastname@example.org)
Thu, 03 Jul 1997 18:15:11 -0700
For "general" staff training videotapes (not necessarily Library-only)
checkout CareerTrack for audio/video programs 1-800-334-1018. Titles:
Exceptional Customer Service
Interpersonal Communication Skills
Powerful Presentation Skills
Professional Telephone Skills
How to Deal With Difficult People
Dealing With Conflict & Confrontation
The ALA Catalog might also have a few items specific to Libraries.
Sounds like it might be what you are looking for...hope this helps.
Edith Ramlow <email@example.com> :-)