(no subject)

Becky Carolus (rjc@psulias.psu.edu)
Mon, 11 Mar 1996 08:37:14 -0500

Jim Glenn asked:

>I have a faculty member wanting to rent a video called "A Passion For
>Customers". Does anyone know who might handle it?

Penn State Audio-Visual Services has it in our rental collection:

A Passion for Customers (70050)
Physical Color; sound
Copyrighted 1987
Length 67:00 min
Distributor Blanchard Training & Development (*BTDI)
Audience CA

Synopsis Author and management expert Tom Peters tours five
successful organizations -- the Louisville Redbirds,
Federal Express, Worthington Industries, The Limited, and
University National Bank & Trust Company -- showing that
their prosperity can be traced directly to their dedication
to serving customers. Peters points out the kind of
leadership needed for an organization to do more than pay
lip service to excellent customer service.

Holdings VHS, 2 copies, Rent $49.00 (three day rental period)

Call us at 814-865-6314 or 800-826-0132, or contact us via e-mail at

Feel free to visit our Web site where you'll find a link to Penn State
Audio-Visual Services' on-line database at http://www.libraries.psu.edu/avs