Re: cd-rom support

Virginia Chapman (vac@vt.edu)
Tue, 7 Nov 1995 14:26:22 +0000

Hello Rhonda- when patrons at Virginia Tech check out our cd-roms they are
pretty much on their own- in fact, we don't even have public access
equipment for them to use the cd-roms on. We do support the cd-roms we
have networked here in the library- we offer formal classes and all
reference staff are trained to assist patrons using these d-base type of
informational cd-roms .
Our reasoning behind not supporting the materials that leave the library is
twofold- the first is that we simply do not have the staff to field those
kinds of software specific questions and the second is that we do not run
out to assist patrons using print materials. So far, we haven't had many
complaints from patrons-

hi all --
>
> i have been following the conversation on cd-rom collection.
> I have a question for those of you who have started building
> these collections --
>
> who supports the cd-rom technology? in other words, if a patron
> checks out a cd-rom and takes it to his/her office or home and
> has problems or questions - do you provide service or do you
> refer it to a campus computing dept.?
>
> i would be interested in hearing how this works for you, and
> what kinds of problems, if any, your patrons are having.
>
> thanks,
>
> Rhonda Rosen
> Loyola Marymount University
> rrosen@lmumail.lmu.edu

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Virginia A. Chapman
Media Center, University Libraries
Virginia Polytechnic Institute and State University
Blacksburg, Va 24062

(540)231-2708