Re: [Videolib] Overdrive.

From: Danielle Phillips <danilphillips@gmail.com>
Date: Thu Jul 30 2009 - 10:26:10 PDT

We already buy from Overdrive but we're having issues with the 'customer
learning curve.' Staff has trouble assisting customers with this service.
What have you done to combat this problem? It's one issue we're having
(among others). Thanks!

On Thu, Jul 30, 2009 at 6:28 AM, Jaeschke, Myles
<mjaesch@tulsalibrary.org>wrote:

> Hello Danielle,
>
> We use overdrive and have been purchasing downloadable audio books from
> them for several years. Customers really like them for this format once
> they get used to the short learning curve on how to use the service. Last
> year we added music and film. Their selections are quite weak in this area
> and it definitely is reflected in total circulation as the numbers for music
> and film are not very good—music is better than the film here.
>
>
>
> Overdrive’s website for selection of items to purchase has got to be one of
> the worst I have used. It is incredibly slow, cumbersome and sometimes
> confusing to use. The filtering system for formats is awful. I really
> dislike using it.
>
>
>
> I would recommend looking into Overdrive if you would like to added
> downloadable audiobooks to your collection—I’m not as impressed with film
> and music. There are other nice features overdrive offers, but in a
> nutshell there are my thoughts.
>
>
>
> All the best,
>
> Myles Jaeschke
>
> Tulsa City-County Library System
>
> Media Collections
>
>
> ------------------------------
>
> *From:* videolib-bounces@lists.berkeley.edu [mailto:
> videolib-bounces@lists.berkeley.edu] *On Behalf Of *Danielle Phillips
> *Sent:* Wednesday, July 29, 2009 5:52 PM
> *To:* videolib@lists.berkeley.edu
> *Subject:* [Videolib] Overdrive.
>
>
>
> Do any of you use Overdrive? Purchase for Overdrive? What do you think of
> the service? How are your circ's? What do customers think about it?
>
>
>
> Thanks!
>
>
> --
> Danielle Phillips
>
>
>
>
> VIDEOLIB is intended to encourage the broad and lively discussion of issues
> relating to the selection, evaluation, acquisition,bibliographic control,
> preservation, and use of current and evolving video formats in libraries and
> related institutions. It is hoped that the list will serve as an effective
> working tool for video librarians, as well as a channel of communication
> between libraries,educational institutions, and video producers and
> distributors.
>
>

-- 
Danielle Phillips

VIDEOLIB is intended to encourage the broad and lively discussion of issues relating to the selection, evaluation, acquisition,bibliographic control, preservation, and use of current and evolving video formats in libraries and related institutions. It is hoped that the list will serve as an effective working tool for video librarians, as well as a channel of communication between libraries,educational institutions, and video producers and distributors.
Received on Thu Jul 30 10:26:30 2009

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