RE: [Videolib] Would like your thoughts on this one

Susan Albrecht (albrechs@wabash.edu)
Thu, 14 Sep 2006 14:43:00 -0400

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Shawn:
>I've been watching this one with some interest as you can imagine
>..... My opinion is this:
>
>a) In general, this can't be considered a term of the sale if they
>are presenting this term after the sale happens.

Susan responds:
Well, the "warning" and invitation to see "more information" comes up
after you put the item in the cart but *before* the transaction is complete.

>Shawn:
>Truthfully, it's amazing to me that they are actively trying to lose
>you as a customer and you are fighting with them just so you can
>remain their customer. It should be the other way around! Seeing
>this makes me VERY glad that we offer all of our content to the
>educational market at our "home video" prices .... (aside from the
>fact I couldn't morally justify this to myself!).

Susan responds:
That's an interesting way of phrasing this, Shawn.... I have a
feeling if we talked to the Larrys (and I'm with Gary in his opinion
of them and their collection of titles!), they'd certainly argue that
they're not trying to actively lose us as a customer. I suspect it
has more to do with trying to stay afloat.... But still, it's a
tough spot to put us in, yes.

Susan at Wabash

Susan Albrecht
Acquisitions Coordinator
Wabash College Lilly Library
Crawfordsville, IN
x6216
albrechs@wabash.edu

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"If you choose not to decide, you still have made a choice."--Neil Peart
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Shawn:

I've been watching this one with some interest as you can imagine ..... My opinion is this:
 
a)  In general, this can't be considered a term of the sale if they are presenting this term after the sale happens.


Susan responds:
Well, the "warning" and invitation to see "more information" comes up after you put the item in the cart but *before* the transaction is complete.


Shawn:
Truthfully, it's amazing to me that they are actively trying to lose you as a customer and you are fighting with them just so you can remain their customer.  It should be the other way around!  Seeing this makes me VERY glad that we offer all of our content to the educational market at our "home video" prices .... (aside from the fact I couldn't morally justify this to myself!).


Susan responds:
That's an interesting way of phrasing this, Shawn....  I have a feeling if we talked to the Larrys (and I'm with Gary in his opinion of them and their collection of titles!), they'd certainly argue that they're not trying to actively lose us as a customer.  I suspect it has more to do with trying to stay afloat....  But still, it's a tough spot to put us in, yes.

Susan at Wabash


Susan Albrecht
Acquisitions Coordinator
Wabash College Lilly Library
Crawfordsville, IN
x6216
albrechs@wabash.edu

*********************************************************************************
"If you choose not to decide, you still have made a choice."--Neil Peart
*********************************************************************************

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VIDEOLIB is intended to encourage the broad and lively discussion of issues relating to the selection, evaluation, acquisition,bibliographic control, preservation, and use of current and evolving video formats in libraries and related institutions. It is hoped that the list will serve as an effective working tool for video librarians, as well as a channel of communication between libraries,educational institutions, and video producers and distributors.