[Videolib] Sony BMG Entertainment XCP Software Recall

Bergman, Barbara J (barbara.bergman@mnsu.edu)
Sun, 11 Dec 2005 14:44:05 -0600

FYI:
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Important Notice to Baker & Taylor Library Customers
Sony BMG Entertainment XCP Software Recall

Dear Valued Baker & Taylor Customer,
Effective immediately, Sony BMG Sales Enterprise (SBSE) is issuing a
recall on select music compact disc titles. It is asked that you return
all Sony BMG Music Enterprise compact discs with XCP content protection
from your collection. Please click here to view (or right click and
choose "Save Target As" to download) a list of the specific Sony titles
affected.
Request for a return must be made prior to February 1, 2006 and product
must be physically received in our Commerce, Georgia facility by March
31, 2006. To request a return, please call 1-800-775-2600 x2500 or send
an email to CS_AV@btol.com.

Please mark any and all boxes associated with this recall clearly with
the Baker & Taylor return authorization number and the words "SBME
Recall."
Please send boxes to:
Baker & Taylor
SBME Recall
251 Mt. Olive Church Road
Commerce, GA 30599

Authorization #:

Replacement titles are starting to arrive in our warehouses. These
versions have new ISBNs and UPCs assigned to them. To order replacements
of your returned CDs, please order the titles through your regular
ordering channels or call 1-800-775-2600 x2666. Your credit will
automatically be applied to your account.
As soon as a computer software patch is made available to remove the XCP
content protection from all computers, we will forward that information.

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