One item which still sticks in my memory was a book that was in our Special Collections. We were the only Library in the U.S. that had cataloged it on OCLC. A faculty member, at a University in California, wanted to borrow it because he was writing a book on the subject. We sent it to them by UPS and they promised to return it the same way in the original packaging. Also, we requested that the book be used in-house. The book was in pristine condition when we sent it to them. The book came back through the U.S. mail, no insurance, wrapped in brown paper (which got torn), taped to the book, and somebody had underlined certain passages in ink.
Most of the problems we had with Media was improper packaging where we ended up with cracked cases.
Yes, many Libraries will follow reasonable requests. When a Library does not follow the requests, it can become extremely problematic.
Head of Techncial Services
Lake Forest College
555 N. Sheridan Road
Lake Forest, IL 60045
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