At 01:28 AM 6/4/2004 +0000, you wrote:
>It's been kinda quiet on the board lately so I thought I'd add a couple
>comments concerning questions I have received with our repair offer.
>First, I want to say that we were truly appreciative of the response and
>feedback we recieved with our no obligation repair offer.
>We have received questions about the 3M security strips. A couple of
>members have questioned the use of these and I have to agree that there is
>indeed a problem with these strips. If you think about the rotation and
>weighting of these strips, I think you can understand how some players
>would rotate these at an uneven spin pace. DVDs are more suseptible to
>these read errors. There is some anecdotal evidence that it can even
>cause premature wear on the disc player itself. If you are using these
>strips, I would suggest looking for alternative security measures or at
>least being aware of the issue should it start to come up in your
>A couple members have also asked whether we allow for purchase orders on
>our repair orders. We do accept purchase orders and will invoice for
>services on a net 30 day basis. We only bill for what we are able to
>fully repair. If we can't fix it, we simply don't see justification for a
>charge. We are happy to provide any vendor approval information necessary
>to your administative staff.
>We realized such a positive response from our offer, we would like to
>extend it again. If you have any doubts about disc repair, send us a
>couple discs and allow us to show you. You are under no further
>obligation. Simply send your disc(s) to us, along with email. We will
>repair two discs at NO charge and ship back within 48 hours of receipt.
>Once you see the results, I am confident you will see the value of the
>service to the rest of your media collection.
>I would also appreciate hearing any feedback from members that took us up
>on our offer. I think it would be helpful to the discussion of whether
>disc repair is a practical alternative to replacing discs.
>Videolib mailing list
Media Resources Center
"Movies are poems, a holy bible, the great mother of us."
Videolib mailing list