[Videolib] DVD Repair

Fri, 4 Jun 2004 01:28:13 -0000 (UTC)

It's been kinda quiet on the board lately so I thought I'd add a couple
comments concerning questions I have received with our repair offer.

First, I want to say that we were truly appreciative of the response and
feedback we recieved with our no obligation repair offer.

We have received questions about the 3M security strips. A couple of
members have questioned the use of these and I have to agree that there is
indeed a problem with these strips. If you think about the rotation and
weighting of these strips, I think you can understand how some players
would rotate these at an uneven spin pace. DVDs are more suseptible to
these read errors. There is some anecdotal evidence that it can even
cause premature wear on the disc player itself. If you are using these
strips, I would suggest looking for alternative security measures or at
least being aware of the issue should it start to come up in your

A couple members have also asked whether we allow for purchase orders on
our repair orders. We do accept purchase orders and will invoice for
services on a net 30 day basis. We only bill for what we are able to
fully repair. If we can't fix it, we simply don't see justification for a
charge. We are happy to provide any vendor approval information necessary
to your administative staff.

We realized such a positive response from our offer, we would like to
extend it again. If you have any doubts about disc repair, send us a
couple discs and allow us to show you. You are under no further
obligation. Simply send your disc(s) to us, along with email. We will
repair two discs at NO charge and ship back within 48 hours of receipt.
Once you see the results, I am confident you will see the value of the
service to the rest of your media collection.

I would also appreciate hearing any feedback from members that took us up
on our offer. I think it would be helpful to the discussion of whether
disc repair is a practical alternative to replacing discs.

David Wright

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