RE: [Videolib] Wherefore video?

Syp, Marc P. (MSyp@slpl.lib.mo.us)
Wed, 5 May 2004 09:51:07 -0500

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Frank... do you use security strips on your DVDs? We sometimes have
problems with DVDs that otherwise appear to be fine as well... Just
curious.

Thanks,
Marc Syp
Supervisor, Film Library
St. Louis Public Library
314.206.6704


-----Original Message-----
From: videolib-bounces@library.berkeley.edu
[mailto:videolib-bounces@library.berkeley.edu]On Behalf Of Frank Haulgren
Sent: Tuesday, May 04, 2004 6:41 PM
To: videolib@library.berkeley.edu
Subject: RE: [Videolib] Wherefore video?

Marc and others who've asked see below:


-----Original Message-----
From: videolib-bounces@library.berkeley.edu
[mailto:videolib-bounces@library.berkeley.edu] On Behalf Of Syp, Marc P.
Sent: Tuesday, May 04, 2004 3:05 PM
To: 'videolib@library.berkeley.edu'
Subject: RE: [Videolib] Wherefore video?



Frank --


We haven't used any bulk repair services as of yet but I'm looking into it.
What kind of volume do you send out,


I send out disks a few times a quarter usually 5 or more at a time since the
shipping and handling for 1-10 disks is the same, $3.25.


with what frequency, and how are the prices?


AuralTech charges commercial accounts $2.49 per disk for 7 day service,
$2.99 for faster turnaround. Less for larger numbers of disks.


Is it effective? Do you find that certain titles are beyond repair (i.e.,
chipped, cracked, or already resurfaced too many times)?


We've only had one disk that couldn't be repaired. And they don't charge
you for what can't be fixed. AuralTech guarantees their work and the disks
we get back run "as good as new".


Any info would be appreciated.


Contact them at:

www.AuralTech.com <http://www.auraltech.com/> (I have had
trouble with their web pages from time to time though never with their
service)

Phone 888-454-3223


AuralTech CD Refinishing

12802 Reiner Rd.

Monroe, WA 98272


I know there are other outfits like this around the country but this is the
only one I can comment on.


Frank Haulgren

Wilson Library

Western Washington University




Thanks,
Marc Syp
Supervisor, Film Library
St. Louis Public Library
314.206.6704


-----Original Message-----
From: videolib-bounces@library.berkeley.edu
[mailto:videolib-bounces@library.berkeley.edu]On Behalf Of Frank Haulgren
Sent: Tuesday, May 04, 2004 1:35 PM
To: videolib@library.berkeley.edu
Subject: RE: [Videolib] Wherefore video?

So let's say that VHS does disappear in a year of so and we are all obliged
to buy DVD. Bad for us, good for the resellers. We've had a growing number
of DVDs in our collection for 3 or 4 years now and we've been buying DVD
whenever possible. On a day to day level my observation is that DVDs are
much more vulnerable to damage by user mishandling than VHS was which leads
to the need to eventually replace the title.


Our collection circulates freely to our campus community (no ILL yet) and
we see lots of frustration on the part of users who get into a film only to
find it start skipping, freezing or otherwise become unwatchable because the
disk has been mishandled. I regularly send batches of disks to a company
here in Washington state called Aural Tech for resurfacing. It's lots
cheaper than replacing the disk but it is a hassle.


Though we include a printed form in both our DVD and VHS cases so that users
can report problems it seems most people don't unless something significant
is wrong with it.


Frankly we've had a bit of backlash on the part of selectors who have begun
specifying VHS instead of DVD - though this runs counter to our standing
policy.

Frank Haulgren
ILL / Document Delivery / Media
Wilson Library - Western Washington University


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