[Videolib] disc repair units update

James Scholtz (jimscholtz@sdln.net)
Mon, 29 Mar 2004 16:17:20 -0500

Hi all - just thought I'd give you an update on the LJ article and my
research. The article will be published in the AV supplement issue of LJ,
May 15 and I'm almost finished with testing/writing. I just received a
replacement Disc-Go-Pod and am suitably impressed with both performance and
customer service. Let me briefly update: - I received the second pod which
had a different (read improved) feed nozzle placement and on switch. The
center, screw-on cap is still puzzling and I don't want to cross-thread it,
when I put a disc in. For it to work properly, I needed to press down on
it somewhat forcefully and tighten 1/2 turn. I also carefully adjusted the
feeder nozzle clamp so that the abrasive solution wouldn't hit the front
wall but instead be deposited on the disc - and "perfect scratch removal -
no fine scratches! " Cleaning time is preset at 5 min.; deeper damage
repaired with multiple sessions. Liquid did not leak from unit and motor
did not get hot. A sales person from Disc-Go-Tech has told me that they
will initiate a web site in the next few months that will have
cleaning/repair tips and also enable customers to buy virtually all parts
that wear out (he said that they could completely rebuild a machine for
about half-cost). Personally, I'd like to see some improvement on the
center, screw cap but it doesn't seem to be a breakage problem. While I
don't want to give away all of my article (heck, I want people to read it),
I must say, that for the price, the Disc-Go-Pod does a very good job. It
may be a good choice for libraries on a tight budget that wouldn't be able
to afford even a $600 unit. The single stage unit makes it good for
libraries wishing to offer a "fee-based" patron service - patrons could
even operate this unit themselves with some random staff supervision. The
small footprint (8.5" diameter, 7"H) is ideal for smaller libraries that
are countertop conscious. One must stir the solution in the reservoir
before use and I still think some parts could be made more durable (screw
top, lid closure) but the unit is not as fragile as I originally
predicted. I'd also like to see an improved warranty - 30 days just
doesn't cut it with a $400 item - especially when the nearest competitors
Azurdisc ($495- I'd only use this unit for small to medium scratches) and
JFJ ($595 - this is a great multi-stage, manual dry unit) come with 1 year
and 90-day (1 yr. extended warranty - $50 extra), respectively. Let me
know what you guys think in terms of buying product and in reading the
upcoming article. Thanks. Jim S.

James C. Scholtz, Director
Yankton Community Library
515 Walnut St.
Yankton, SD 57078

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