[Videolib] Defective On Arrival

Jennifer Garton (jennifer.garton@films.com)
Wed, 24 Mar 2004 08:17:01 -0500

In reviewing this week's listserve I came across a posting regarding DVD's
from Films for the Humanities & Sciences.

The DVD formats that Films for the Humanities are providing are both DVD-R
and DVD. The DVD-R is a straight transfer taken from another format and a
DVD is an enhanced version with its own master.

The majority of our titles are in DVD-R since we are using original video
masters due to the size of our collection and the request by customers to
convert titles to DVD. The downfall of this format is that it is not
compatible to all stand alone players or computer DVD drives.

However, we are striving to produce more enhanced DVD's which are not
formatted into DVD-R giving you more compatibility.

We apologize for any inconvenience this has brought and have taken measures
with customer service, sales, tech support and production to ensure that our
customers know about our formats and their capabilities.

Please feel free to call, email or post on this list serve if you have
comments or questions. As always we encourage your feedback and we would
like to accommodate your needs.

Jennifer Garton
Media Consultant
Films for the Humanities & Sciences

Videolib mailing list