So far this has only happened with VHS tapes that get stuck in their
player. We have had some audio tapes shredded by cassette players but
the aduio tape is usually removed by the patron. We do not extract the
tape for them. We don't charge them for damaging the tape or give them
a time limit to get the tape back to us. We make a note in their record
so we know why that tape has not yet been returned.
This policy was established when we first started circulating VHS
tapes. We still get one or two stuck tapes a year and, so far, not many
complaints about the policy. I think this policy was similar to our
policy on library software; we did not assume any responsibility if the
software damaged their equipment or did not work correct. That this
risk was the patrons was clearly stated on all our software.
Duluth Public Library
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