At 09:12 AM 3/10/2003 -0800, you wrote:
>At Western Washington University's Wilson Library we have been adding DVDs
>to our collection for the last couple of years. Initially we had hoped to
>eventually migrate our VHS collection to DVD - misguidedly believing
>that disks would be less vulnerable to damage than VHS tapes. Now I'm no
>longer sure this is reasonable direction.
>Our video collection is on open shelves and parts if it, especially the
>feature films, circulate quite heavily. The titles we've accquired on DVD
>have been much more problematic than we had hoped. The big issue seems to
>be the manner in which library users handle (or mishandle??) them.
>Fingerprinting and scratches are epidemic and increasingly users are
>complaining about the frequency with which they are unable to watch DVDs
>checked out from our collection because of this.
>After using some over the counter solutions including Disk Doctor with
>moderately reasonable results. In the last several months we've begun
>sending the disks to a business in our region that resurfaces them for a
>few bucks per. They do a great job with very fast turnaround time but my
>main concern is the frustration that the format is causing our users.
>Have any of you given up on DVDs and gone back the accquiring VHS whenever
>there is an option? How are others dealing with these issues? We have
>begun putting a sheet for reporting trouble with a disk in DVD cases
>hoping that users will communicate their problems to us in a more orderly
>and coherent fashion (rather than a ticked off "Doesn't work!" relayed
>through a student employee). But, we've done this for a couple of years
>with our VHS tapes and mostly users don't complete the form when they do
>Any suggestions or insights would be appreciated.
>ILL / Media & Microforms / Document Delivery
>Western Washington University
>Bellingham, WA 98225-9103
>Phone 360-650-7641 FAX 360-650-7397
UCSD Libraries / Film & Video Library
9500 Gilman dr
La Jolla, CA 92093-0175Q
tel: (858) 534-7981
fax: (858) 534-0189