Re: Patron privacy

Gary Handman (ghandman@library.berkeley.edu)
Wed, 29 Jan 2003 11:15:28 -0800 (PST)

Thanks, Jeff.

What you wrote under separate cover was, as always, insightful and very
helpful!

Gary

At 09:50 AM 1/29/2003 -0800, you wrote:
>Gary,
>
>Despite what I just wrote under separate cover... I sort of agree with you
>insofar as I feel that This Is the Way Things Should Be. I haven't really
>acted on this feeling, though. ;) A tentative "amen".
>
>Jeff
>
>--On Tuesday, January 28, 2003 2:42 PM -0800 Gary Handman
><ghandman@library.berkeley.edu> wrote:
>
> > --=====================_22989562==_.ALT
> > Content-Type: text/plain; charset="us-ascii"; format=flowed
> >
> > You know, I have a considerably different take on this whole issue. The
> > way I see it, life in the academic community demands a fair degree of
> > collegial respect and cooperation, and a sensitivity to the fact that
> > we're all working toward common goals. I view faculty and librarians,
> > faculty and their colleagues, as partners, in short.
> > Think of it as a kind of academic version of the social contract, if you
> > will. So, if jerky professor Schmertzkopf chooses to run roughshod over
> > his or her end of the deal, to bring another class to its knees, to screw
> > up the study plans of students, by throwing a video in the backseat for
> > weeks or simply holding onto it for the hell of it...I'm not particularly
> > sympathetic to his or her privacy; privacy in such cases, is sorta
> > tantamount to keeping malfeasance nicely covered up. Now, I don't
> > usually make a practice of ratting out felonious faculty to their
> > colleagues, but I DO call the departmental chair if it gets bad
> > enough. Take strong enough action, and the problem usually ends in
> > short order.
> >
> >
> >
> >
> >> Even if you have no stated policy, it can never be a good idea to give
> >> out the name of a patron who has material that someone else is eagerly
> >> (and in this case, angrily) awaiting! The likelihood that Prof. A.
> >> will harass Prof. B. is simply too great. It might be easier to
> >> contact the department that your adjunct works for and ask them to have
> >> Prof B. get in touch with you ASAP. (Since both faculty members may
> >> belong to the same dept., I doubt it would be wise to even hint to the
> >> department representative you're dealing with as to why you need to
> >> reach the adjunct prof. Hope that doesn't sound TOO paranoid). Good
> >> luck.
> >>
> >> Greg
> >>
> >> > From: "Gail Fedak"
> >> > Reply-To: videolib@library.berkeley.edu
> >> > To: Multiple recipients of list
> >> > Subject: Patron privacy
> >> > Date: Tue, 28 Jan 2003 13:46:34 -0800 (PST)
> >> >
> >> > This is a multi-part message in MIME format.
> >> >
> >> > ------=_NextPart_000_0115_01C2C6E4.A3E98AF0
> >> > Content-Type: text/plain;
> >> > charset="iso-8859-1"
> >> > Content-Transfer-Encoding: quoted-printable
> >> >
> >> > I would like to find out if our privacy policy is appropriate or if we
> >> > = are being unnecessarily cautious. When a video is checked out to =
> >> > Instructor A, and Instructor B comes to check out the same video while
> >> > = Instructor A has it, we do not tell Instructor B who has it. Because
> >> > = both instructors are probably using the same video in each of their =
> >> > classes, although not necessarily on the same day at the same hour, we
> >> > = will call Instructor A to ask if s/he can return the program early
> >> > so = Instructor B can also use it. This works well for us 99% of the
> >> > time. = Also, most instructors know that they can reserve videos to
> >> > assure their = availability at a given time. Today I had an
> >> > "Instructor B" who was more = than a little aggravated that we had
> >> > checked out "his" video (one he = requested we purchase years ago) to
> >> > an "Instructor A" and would not tell = him who has it. We have been
> >> > trying to contact "Instructor A" for = several days (he's an adjunct,
> >> > so is difficult to contact), but to no = avail. Instructor B
> >> > challenged our privacy policy and inquired if the = "library privacy
> >> > act" applied to academic media libraries. I said that = it did, but
> >> > would ask other academic media libraries about their privacy =
> >> > policies. Are we being too rigid about who knows what someone else has
> >> > = checked out?=20
> >> > Thanks in advance for your input.
> >> > Gail B. Fedak
> >> > Manager, Instructional Media Resources
> >> > Middle Tennessee State University
> >> > Murfreesboro, TN 37132
> >> > phone 615-898-2740
> >> > fax 615-898-2530
> >> > email gfedak@mtsu.edu
> >> > =20
> >> >
> >> > ------=_NextPart_000_0115_01C2C6E4.A3E98AF0
> >> > Content-Type: text/html;
> >> > charset="iso-8859-1"
> >> > Content-Transfer-Encoding: quoted-printable
> >> >
> >> >
> >> >
> >> >
> >> >
> >> >
> >> >
> >> >
> >> >
> >> I would like to find out if our privacy =
> >> > policy is=20
> >> > appropriate or if we are being unnecessarily cautious. When a video is
> >> > = checked=20
> >> > out to Instructor A, and Instructor B comes to check out the=20
> >> > same video while Instructor A has it, we do not =
> >> > tell Instructor B=20
> >> > who has it. Because both instructors are probably using the same video
> >> > = in each=20
> >> > of their classes, although not necessarily on the same day at the =
> >> > same=20
> >> > hour, we will call Instructor A to ask if s/he can return =
> >> > the=20
> >> > program early so Instructor B can also use it. This works well for us =
> >> > 99% of the=20
> >> > time. Also, most instructors know that they can reserve videos to
> >> > assure = their=20
> >> > availability at a given time. Today I had an "Instructor B" who was =
> >> > more=20
> >> > than a little aggravated that we had checked out "his" video (one he =
> >> > requested=20
> >> > we purchase years ago) to an "Instructor A" and would not tell him =
> >> > who has=20
> >> > it. We have been trying to contact "Instructor A" for several days =
> >> > (he's an=20
> >> > adjunct, so is difficult to contact), but to no avail. Instructor B =
> >> >
> >> > challenged our privacy policy and inquired if the "library privacy
> >> > act" = applied=20
> >> > to academic media libraries. I said that it did, but would ask =
> >> >
> >> > other academic media libraries about their privacy policies. Are we =
> >> > being=20
> >> > too rigid about who knows what someone else has checked out?=20
> >> >
> >> >
> >> Thanks in advance for your =
> >> > input.
> >> >
> >> Gail B. Fedak
> >> Manager, Instructional =
> >> > Media=20
> >> > Resources
> >> Middle Tennessee State University
> >> Murfreesboro, TN =
> >> >
> >> > 37132
> >> phone 615-898-2740
> >> fax 615-898-2530
> >> email >href=3D"mailto:gfedak@mtsu.edu">gfedak@mtsu.edu
> >>
> >> > >
> >> >
> >> > ------=_NextPart_000_0115_01C2C6E4.A3E98AF0--
> >>
> >>
> >> ----------
> >> The new <http://g.msn.com/8HMTENUS/2737>MSN 8: smart spam protection and
> >> 2 months FREE*
> >
> > Gary Handman
> > Director
> > Media Resources Center
> > Moffitt Library
> > UC Berkeley
> > ghandman@library.berkeley.edu
> > http://www.lib.berkeley.edu/MRC
> > --=====================_22989562==_.ALT
> > Content-Type: text/html; charset="us-ascii"
> >
> > <html>
> > You know, I have a considerably different take on this whole issue.&nbsp;
> > The way I see it, life in the academic community demands a fair degree of
> > collegial respect and cooperation, and a sensitivity to the fact that
> > we're all working toward common goals.&nbsp; I view faculty and
> > librarians, faculty and their colleagues, as partners, in short.<br>
> > Think of it as a kind of academic version of the social contract, if you
> > will.&nbsp; So, if jerky professor Schmertzkopf chooses to run roughshod
> > over his or her end of the deal, to bring another class to its knees, to
> > screw up the study plans of students, by throwing a video in the backseat
> > for weeks or simply holding onto it for the hell of it...I'm not
> > particularly sympathetic to his or her privacy;&nbsp; privacy in such
> > cases, is sorta tantamount to keeping malfeasance nicely covered
> > up.&nbsp;&nbsp;&nbsp; Now, I don't usually make a practice of ratting out
> > felonious faculty to their colleagues, but I DO call the departmental
> > chair if it gets bad enough.&nbsp;&nbsp; Take strong enough action, and
> > the problem usually ends in short order.<br>
> > <br>
> > <br>
> > <br>
> > <br>
> > <blockquote type=cite cite>Even if you have no stated policy, it can
> > never be a good idea to give out the name of a patron who has material
> > that someone else is eagerly (and in this case, angrily) awaiting!&nbsp;
> > The likelihood that Prof. A. will harass Prof. B. is simply too
> > great.&nbsp; It might be easier to contact the department that your
> > adjunct works for and ask them to have Prof B. get in touch with you
> > ASAP.&nbsp; (Since both faculty members may belong to the same dept., I
> > doubt it would be wise to even hint to the department representative
> > you're dealing with as to why you need to reach the adjunct prof.&nbsp;
> > Hope that doesn't sound TOO paranoid).&nbsp; Good luck.<br>
> > <br>
> > Greg<br>
> > <br>
> > &gt;From: &quot;Gail Fedak&quot; <br>
> > &gt;Reply-To: videolib@library.berkeley.edu <br>
> > &gt;To: Multiple recipients of list <br>
> > &gt;Subject: Patron privacy <br>
> > &gt;Date: Tue, 28 Jan 2003 13:46:34 -0800 (PST) <br>
> > &gt; <br>
> > &gt;This is a multi-part message in MIME format. <br>
> > &gt; <br>
> > &gt;------=_NextPart_000_0115_01C2C6E4.A3E98AF0 <br>
> > &gt;Content-Type: text/plain; <br>
> > &gt; charset=&quot;iso-8859-1&quot; <br>
> > &gt;Content-Transfer-Encoding: quoted-printable <br>
> > &gt; <br>
> > &gt;I would like to find out if our privacy policy is appropriate or if
> > we = <br>
> > &gt;are being unnecessarily cautious. When a video is checked out to =
> > <br>
> > &gt;Instructor A, and Instructor B comes to check out the same video
> > while = <br>
> > &gt;Instructor A has it, we do not tell Instructor B who has it. Because
> > = <br>
> > &gt;both instructors are probably using the same video in each of their =
> > <br>
> > &gt;classes, although not necessarily on the same day at the same hour,
> > we = <br>
> > &gt;will call Instructor A to ask if s/he can return the program early so
> > = <br>
> > &gt;Instructor B can also use it. This works well for us 99% of the time.
> > = <br>
> > &gt;Also, most instructors know that they can reserve videos to assure
> > their = <br>
> > &gt;availability at a given time. Today I had an &quot;Instructor B&quot;
> > who was more = <br>
> > &gt;than a little aggravated that we had checked out &quot;his&quot;
> > video (one he = <br>
> > &gt;requested we purchase years ago) to an &quot;Instructor A&quot; and
> > would not tell = <br>
> > &gt;him who has it. We have been trying to contact &quot;Instructor
> > A&quot; for = <br>
> > &gt;several days (he's an adjunct, so is difficult to contact), but to no
> > = <br>
> > &gt;avail. Instructor B challenged our privacy policy and inquired if the
> > = <br>
> > &gt;&quot;library privacy act&quot; applied to academic media libraries.
> > I said that = <br>
> > &gt;it did, but would ask other academic media libraries about their
> > privacy = <br>
> > &gt;policies. Are we being too rigid about who knows what someone else
> > has = <br>
> > &gt;checked out?=20 <br>
> > &gt;Thanks in advance for your input. <br>
> > &gt;Gail B. Fedak <br>
> > &gt;Manager, Instructional Media Resources <br>
> > &gt;Middle Tennessee State University <br>
> > &gt;Murfreesboro, TN 37132 <br>
> > &gt;phone 615-898-2740 <br>
> > &gt;fax 615-898-2530 <br>
> > &gt;email gfedak@mtsu.edu <br>
> > &gt;=20 <br>
> > &gt; <br>
> > &gt;------=_NextPart_000_0115_01C2C6E4.A3E98AF0 <br>
> > &gt;Content-Type: text/html; <br>
> > &gt; charset=&quot;iso-8859-1&quot; <br>
> > &gt;Content-Transfer-Encoding: quoted-printable <br>
> > &gt; <br>
> > &gt; <br>
> > &gt; <br>
> > &gt; <br>
> > &gt; <br>
> > &gt; <br>
> > &gt; <br>
> > &gt; <br>
> > &gt; <br>
> > I would like to find out if our privacy = <br>
> > &gt;policy is=20 <br>
> > &gt;appropriate or if we are being unnecessarily cautious. When a video
> > is = <br>
> > &gt;checked=20 <br>
> > &gt;out to Instructor A, and Instructor B comes to check out the=20
> > <br>
> > &gt;same video while Instructor A has it, we do not = <br>
> > &gt;tell Instructor B=20 <br>
> > &gt;who has it. Because both instructors are probably using the same
> > video = <br>
> > &gt;in each=20 <br>
> > &gt;of their classes, although not necessarily on the same day at the =
> > <br>
> > &gt;same=20 <br>
> > &gt;hour, we will call Instructor A to ask if s/he can return = <br>
> > &gt;the=20 <br>
> > &gt;program early so Instructor B can also use it. This works well for us
> > = <br>
> > &gt;99% of the=20 <br>
> > &gt;time. Also, most instructors know that they can reserve videos to
> > assure = <br>
> > &gt;their=20 <br>
> > &gt;availability at a given time. Today I had an &quot;Instructor B&quot;
> > who was = <br>
> > &gt;more=20 <br>
> > &gt;than a little aggravated that we had checked out &quot;his&quot;
> > video (one he = <br>
> > &gt;requested=20 <br>
> > &gt;we purchase years ago) to an &quot;Instructor A&quot; and would not
> > tell him = <br>
> > &gt;who has=20 <br>
> > &gt;it. We have been trying to contact &quot;Instructor A&quot; for
> > several days = <br>
> > &gt;(he's an=20 <br>
> > &gt;adjunct, so is difficult to contact), but to no avail. Instructor B =
> > <br>
> > &gt; <br>
> > &gt;challenged our privacy policy and inquired if the &quot;library
> > privacy act&quot; = <br>
> > &gt;applied=20 <br>
> > &gt;to academic media libraries. I said that it did, but would ask =
> > <br>
> > &gt; <br>
> > &gt;other academic media libraries about their privacy policies. Are we =
> > <br>
> > &gt;being=20 <br>
> > &gt;too rigid about who knows what someone else has checked out?=20
> > <br>
> > &gt; <br>
> > &gt; <br>
> > Thanks in advance for your = <br>
> > &gt;input. <br>
> > &gt; <br>
> > Gail B. Fedak<br>
> > Manager, Instructional = <br>
> > &gt;Media=20 <br>
> > &gt;Resources<br>
> > Middle Tennessee State University<br>
> > Murfreesboro, TN&nbsp; = <br>
> > &gt; <br>
> > &gt;37132<br>
> > phone 615-898-2740<br>
> > fax 615-898-2530<br>
> > email
> > <a href="mailto:gfedak@mtsu.edu"
> > eudora="autourl">&gt;href=3D&quot;mailto:gfedak@mtsu.edu&quot;&gt;gfedak@
> > mtsu.edu</a><br> &nbsp;<br>
> > &gt; &gt; <br>
> > &gt; <br>
> > &gt;------=_NextPart_000_0115_01C2C6E4.A3E98AF0-- <br>
> > <br>
> > <hr>
> > The new <a href="http://g.msn.com/8HMTENUS/2737">MSN 8:</a> smart spam
> > protection and 2 months FREE* </blockquote><br>
> > <div>Gary Handman</div>
> > <div>Director</div>
> > <div>Media Resources Center</div>
> > <div>Moffitt Library</div>
> > <div>UC Berkeley</div>
> > <div>ghandman@library.berkeley.edu</div>
> > <a href="http://www.lib.berkeley.edu/MRC"
> > EUDORA=AUTOURL>http://www.lib.berkeley.edu/MRC</a> </html>
> >
> > --=====================_22989562==_.ALT--
> >
>
>
>
>**********
>Jeff Clark
>Director
>Media Resources (MSC 1701)
>James Madison University
>clarkjc@jmu.edu
>540-568-6770 (voice)
>540-568-3405 (fax)

Gary Handman
Director
Media Resources Center
Moffitt Library
UC Berkeley
ghandman@library.berkeley.edu
http://www.lib.berkeley.edu/MRC