Library Customer Patron Video?

Threatt, Monique L (
Thu, 16 Jan 2003 10:34:41 -0800 (PST)

Hello Everyone,

At least 20 years ago, I believe ALA distributed a video that featured
Arch Lustberg titled "Controlling the Confrontation: Arch Lustberg on
Effective Communication Techniques." (Highlights how we as librarian
professionals interact with the patron, etc. Pretty funny actually.)
However, the students are tired of watching this version, and some even
found it offensive.

Can someone please recommend a more up-to-date video with the same


Monique L. Threatt, Librarian for Reference and Media
Main Library W121, 1320 E. Tenth Street
Indiana University, Bloomington, IN 47405
Phone: 812.855.9857 /Fax: 812.855.1649 / Web: